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Episode 3

Episode 3 of 3

Going behind the scenes at British Airways. Operations manager Kevin McKenzie reveals how BA manages the challenges of operating out of the world's most congested airport.

In this final episode we're in the company's main control room with operations manager, and rugby enthusiast, Kevin McKenzie.

He reveals how the airline manages the challenges of operating out of the world's most congested airport, and deals with the knock-on effects of some passengers actions - from panic attacks before take-off to suspicious items discovered in luggage.

We follow the training of the airline's first intake of cadet pilots since the downturn in air travel after 9/11- each cadet has to pay £84,000 for the 18-month course, so failure would be expensive.

And through some of the company's 40,000 staff, including ex-Harrods manager David Page, we explore what makes BA such a Very British Airline.

59 minutes

Last on

Thu 4 Oct 201800:00
BBC Four

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Credits

Series ProducerJames Rogan
DirectorJames Rogan
Executive ProducerNick Catliff

Broadcasts

  • Mon 16 Jun 201421:00
    BBC Two except Scotland
  • Mon 16 Jun 201423:50
    BBC Two Scotland
  • Tue 17 Jun 201423:20
    BBC Two except Northern Ireland & Scotland
  • Sat 21 Jun 201419:00
    BBC Two Scotland
  • Thu 17 Jul 201401:45
    BBC Two except Scotland
  • Tue 21 Apr 201522:00
    BBC Four
  • Sun 31 May 201519:00
    BBC Two England & HD only
  • Sun 14 Jun 201516:15
    BBC Two Northern Ireland
  • Thu 9 Jun 201622:45
    BBC Four
  • Thu 4 Oct 201800:00
    BBC Four

Working for British Airways

Working for British Airways

Clips from the BBC Two series Airport Live