Rights, Returns and Refunds

Was your Christmas shopping a success, or are you disappointed by faulty goods, presents that didn't arrive, poor service or unwanted gifts? Call 03700 100 444 between 1pm and 3.30pm on Wednesday or e-mail [email protected] now.

Joining presenter Paul Lewis to explain your consumer rights and talk you through, returns, refunds and resolving disputes will be:

Alonso Ercilla, Fair Trading Lead Officer, Trading Standards Institute.
Jane Negus, Executive, European Consumer Centre Services.

Call 03700 100 444 between 1pm and 3.30pm on Wednesday or e-mail [email protected] now. Standard geographic charges apply. Calls from mobiles may be higher.