Episode 5

Angela Rippon, Gloria Hunniford and Julia Somerville battle on behalf of viewers who feel they've been ripped off or treated unfairly. The team want answers from a company taking hundreds of pounds for flight tickets they haven't supplied, and meet a woman who's ended up losing her identity thanks to a mix-up over her name that's been impossible to put right. Plus, how being bed-bound in hospital may not be enough for your insurance company to believe you're unfit to work, and more problems solved at the Rip Off Britain pop-up shop.