Episode 2

In a television first, the BBC goes behind the scenes of John Lewis - one of Britain's biggest and best known department stores - as it tackles changing tastes, tougher competition and the worst recession for 80 years.

This edition sees the steps that are being taken by the business to boost sales and control costs; the fashion floors are being revamped, an enormous new shop is being built in Wales, a brand new distribution centre has opened in Milton Keynes and to control costs, the old warehouse in Stevenage is closing down. Jobs are being lost and there is a pervading sense of unease in the corridors of the London Head Office.