Frequently Asked Questions

The cost of standard tickets is £21 + booking fees.

Please specify when purchasing whether you would like standing or seated tickets.

A maximum of 6 tickets per person, with a limit of 2 transactions per card applies for BBC Asian Network Live 2017. The handling fee covers the cost of the ticketing process including staff costs, administration, office costs and ticket distribution. A restoration fee is also added to all tickets purchased at the Eventim Apollo, Hammersmith.

If you don’t have access to the internet you will also be able to book tickets via the Eventim phone number – 0844 249 4300. Calls cost 7 pence per minute and lines are open 08:00 – 22:00 7 days a week.

Physical tickets will then be sent out to the postal address provided at least two weeks in advance.

Children under the age of 16 MUST be accompanied by an adult aged 18 or above. Children aged 14 and under should not purchase tickets for the standing area of the venue for events, and those young people aged 15 and 16 should only enter the standing floor when accompanied by an adult over the age of 18.

BBC Asian Network and the Eventim Apollo are pleased to operate a 2 4 1 PA/Carer ticket scheme for disabled access customers. The venue has two access platforms in the stalls; each platform caters to 4 disabled customers plus 4 carers. We can also accommodate disabled customers in the Circle, but this is only accessible via steps.

All tickets for wheelchair users and disabled customers need to be purchased via telephone – 0844 249 4300. Please specify when booking that you qualify for the 2 for 1 PA/Carer Ticket Scheme.

Customers must be registered disabled and will be required to bring either a Blue Badge or DLA/ PIP document to the event on the night when collecting tickets as well as proof of ID in the name of the disabled customer (tickets must be booked in this person’s name).

Tickets purchased as part of our 2 for 1 PA/Carer Scheme will NOT be sent out in advance and must be collected from the Eventim Apollo Box Office on site from 4pm on the night of the show.

Wheel Chair Access
There is an access ramp at the front entrance of the building or 2 steps from the street into the venue. The foyer and bar area into the auditorium is step free. The circle seating area is only accessible via steps.

Guide Dog
Guide dogs are welcome at the venue, and staff are happy to look after them during the performance. If you are bringing a guide dog, please call 020 8563 3800 to inform the venue in advance.

Loop System
The venue has a hearing loop system that covers blocks 8, 9 and 10 in the circle. Amplification headphones and neck loops are available for a refundable deposit of £5.

For more information regarding any access requirements, please visit the Eventim Apollo website, http://www.eventimapollo.com/venueinfo/access-requirements or call 020 8563 3800 and choose option 2. Alternatively you can email [email protected] for more information. This line opens at 10:00 and closes at 17:00 and operates Monday to Friday. Please note – no other query can be dealt with on this number.

Door opening times are 6pm the main show will start at 7.30pm. Please arrive with enough time to allow for security checks. The show will be finished by 11pm.

The Eventim Apollo is on Queen Caroline Street, W6, directly opposite the Broadway Shopping Centre. Hammersmith tube and bus stations are within the shopping centre and are wheelchair accessible.

Nearest Tube: Hammersmith (Piccadilly, District and Hammersmith and City Lines). There are also 14 bus routes close to the venue and black cabs available outside.

The Eventim Apollo does not have any parking spaces, but the nearest 24-hour car park is located behind the Kings Mall and accommodates 1000 cars. Please note that theft from cars in the area is high so please do not park in the vicinity of the venue.

For further travel information to get to the Eventim Apollo, please visit their website, where you can detailed directions from your starting postcode
http://www.eventimapollo.com/venueinfo/getting-here

No food or drink can be brought into the venue. The bar will be selling alcohol operating Challenge 21, soft drinks and snacks.

It is likely that there will be strobe lighting.

Yes, but please be aware professional photography equipment such as zoom lenses are not allowed in the venue.

All persons attending the concert are responsible for their own valuables. The BBC will not be liable for any loss or damage to personal property brought to the venue.

Additional security will be deployed around the local area prior and post to the event.
All door staff will be conducting mandatory security checks upon entry. It is a condition of entry that the ticket holder consents to being searched. All the audience will be wanded and have their bags searched on entry. Anyone believed to be under the influence of alcohol or an illegal substance will be refused entry, or asked to leave.