'Information has to be delivered the right way'published at 15:18 GMT
Sinead has said it was "so important" to put things in writing when communicating with the families.
She told the inquiry they were being given information containing legal terminology over the phone.
"Information has to be delivered the right way and by the right person," she added.
Sanjoy said, in the medical world, if something did not get noted down, it did not happen.





