On the front line with the Citizens Advice Bureau

Citizens Advice is the UK's largest advice provider, offering impartial help and expertise on an array of issues through its network of over 3,500 bureaux. Of the 28,500 people who work for the service, 21,500 are volunteers. BBC Newsnight visited Coventry CAB, which has been operating in the city since 1940, to find out more about its work.