Ambulance

Ambulance is an observational documentary series that brings an unprecedented insight into Britain’s largest ambulance service, the London Ambulance Service. They need to be ready to help the 8.6 million people of London because when the most serious emergencies strike, they have only eight minutes to respond.

With calls doubling in number over the past 10 years, the nerve centre of the service takes over 5000 calls a day and has to work out who needs an ambulance quickest, or whether they need one at all.

With unprecedented access to the high pressured control room, as well as the crews out on the streets, each episode provides an honest 360 degree snapshot of the service, which was last year put into special measures. This takes the series beyond the flashing blue light stories, to reveal for the first time the dilemmas faced by those who allocate the ambulance - with only 400 ambulance crews on shift - as they have to bump patients down the queue to prioritise the sickest; the very real impact of time-wasters and frequent callers; and the ever-present threat that a major incident with multiple casualties is just a single 999 call away.

An ordinary day for the London Ambulance Service means dozens of car crashes, overdoses, suicide attempts and - statistically - 28 cardiac arrests, where every second can make the difference between life and death.

By 11am, seven cardiac arrests have come in, and now there are two more people fighting for their lives. As one crew battles through London traffic, knowing seconds and minutes can affect the outcome of a dad of two’s heart attack, across the city another crew face a difficult decision - whether to stop resuscitation of their patient knowing full-well the impact it will have on the family.

The brain of the ambulance service is the control room, and when a number of stabbings, suicide attempts and a double shooting flood the 999 phone lines simultaneously, they threaten to overwhelm the service. A highly-skilled Advanced Paramedic has barely finished with a double shooting before he’s called to a man who has fallen from a sky scraper. In the control room they’re running short of ambulances and they know the next call could be a major incident needing dozens of crews.

When there’s an unexpected spike in 999 calls far outstripping the number of ambulances available, drastic action has to be taken, and some emergency callers have to be told the ambulance can't come to them while the service prioritise reaching those in most urgent need who maybe fighting for their lives. Multiple calls about an explosion in a flat come in, heralding their worst fear, and the whole of the London Ambulance Service now has to step up.

Publicity contact: BW