The characters

Phoebe Furchester-Fuzz

Age: 7

Who is she? Daughter of Furgus and Funella and Elmo’s cousin.

Role within the hotel: Likes to do anything to help around the hotel and often works out the solution to the creative problems that arise in every episode.

Likes/dislikes: She has a real fondness for Elmo.

Most treasured possession: Her skeleton key necklace.

Most likely to say: Fuzzawubba! That gives me a monster idea!

Description of Phoebe

An unflappable, independent 7-year old monster who often helps run the hotel when her parents are occupied with such important tasks as checking in the amoeba guests or singing lullabies to noisy wolves who can’t sleep. With an authority befitting her vast experience, Phoebe looks out for her young cousin Elmo. Phoebe’s quick and creative mind is always working to come up with solutions to problems. When Phoebe has a particularly inspirational idea, she and Elmo rush to put the plan into action - although they don’t always think through the repercussions. While things don’t always work out quite the way Phoebe envisioned, she has the bright-eyed enthusiasm and charm of a monster who’s only 7.

Elmo

Age: 3 ½

Who is he? He’s related to the Furchester-Fuzz family, he’s Phoebe’s cousin

Role within the hotel: He’s on an extended holiday and like to help his cousin Phoebe

Likes: The Furchester family and super heroes

Dislikes: Sitting still!

Catchphrase: An infectious giggle!

Description of Elmo

The 3 1⁄2 year-old exuberant monster cousin who is on an extended visit to The Furchester Hotel. Elmo is gobsmacked by the hotel and all it has to offer: lift buttons to push, rooms to explore, phones to be answered, lots of new friends to make. Elmo adores his cousin Phoebe and they make a great team of problem solvers. Elmo can get frustrated at times – he is very worried when the chicken guests go walkabout in the hotel and when the goat guest starts to nibble the furniture – but more often his irrepressible optimism makes him a resilient and happy monster.

Funella Furchester

Who is she? Wife to Furgus, mum to Phoebe and owner of The Furchester Hotel

Role within the hotel: Runs the hotel with her husband Furgus

Likes/dislikes: Her family is the most important thing; she also wants all her guests to enjoy their stay at the hotel.

Most likely to say: “We welcome you with furry arms.”

Description of Funella

Warm-hearted, welcoming monster owner of The Furchester Hotel who adores her husband and daughter and her warm family feeling extends to her dear nephew, Elmo. She will do anything to make her guests feel at home. Funella is supremely proud of the Furchester Hotel and its ½ star rating, although she’s always striving for the other ½ star, continually thinking of ways to improve the service. It was her idea to hire a group of singing vegetables to make everyone happy and to have a parrot-sitting service. Funella is inconsolable when a guest decides to check out early and she will do everything in her power to prevent that from occurring. Every episode ends with her and Furgus singing a plea to ‘Don’t Check Out’!

Furgus Fuzz

Who is he? Husband to Funella, dad to Phoebe

Role within the hotel: Jack of all trades

Likes/dislikes: Likes to keep everyone happy

Most likely to say: I can fix it!

Description of Furgus

Funella’s eager and hard-working husband and the hotel’s Mr Fix-It. Furgus often displays creative thinking in problem-solving. Furgus hires a yodelling instructor when the hotel phones break down and he puts honey on a dance floor when the guests complain that it’s too slippery. Furgus is also a brilliant dancer and teaches Elmo some great moves! And he can sing, too, cheering up a shy flower. Furgus is proud to have married into the distinguished Furchester dynasty and, like Funella, strives to maintain its cherished 1/2 star rating. His love for his wife and daughter as well as for Elmo is always on display.

Cookie Monster

Who is he? A monster with an unbridled obsession for cookies

Role within the hotel: Delivers room service and dining room waiter

Likes: Cookies!

Dislikes: When they run out of cookies at the hotel

Most likely to say: “Me love cookies!”

Description of Cookie Monster

Cookie Monster has landed his dream job at the Furchester Hotel as room service and dining room waiter. There is plenty of opportunity for cookie advancement. Guests often wonder why they receive a plate of cookies, which the waiter then eats, rather than the soup they ordered! Cookie Monster is primarily concerned with finding and devouring cookies but he always supports the Family when needed: delivering leaves to a caterpillar guest, wearing rolling skates to make the service speedy and even dressing up as a duck for a TV show.

Isabel

Who is she? Small furry monster has a bell on top

Role within the hotel: Announces arrival of guests

Likes: Dinging

Dislikes: When she has the ding-ups and can’t ding properly

Most likely to say: Ding

Description of Isabel

Isabel is a bell. This small, furry monster has a bell on top (think front desk bell with pink fuzziness). She gives each guest a friendly ding when they arrive, and can also provide an alert system: she dings when the dinosaur from Room 223 wanders past, unseen by the rest of the Family – who are inconveniently looking in the other direction…