BBC Action Line prompts 127,000 requests for sexual abuse support

The BBC Action line provides supporting information for viewers and listeners affected by issues addressed in the BBC’s programmes, and runs a number of permanent information lines for some issues. Boosted by powerful issues in the storylines of Three Girls and Apple Tree Yard, as well as other programmes, over 127,000 people visited or called for information about support with sexual abuse.

Piers Wenger, Controller of BBC Drama, says: “The BBC’s produced some outstanding drama over the past year which has really connected with audiences. It’s important that we tackle difficult subject matters and I’m pleased that through the Action Line we’ve been able to give so many people vital information, help and support. The BBC’s public service role means we’re uniquely placed to help audiences deal with these difficult issues.”

In total, there were 456 on-air trails offering BBC Action Line support for a range of issues also including LGBT domestic abuse, Post-traumatic stress disorder (PTSD) and Female genital mutilation (FGM).

Drama on both radio and television included ongoing storylines in Holby City, which raised issues around LGBT domestic abuse, as well as bullying, bereavement, cancer and organ transplant, resulting in 6,455 viewers seeking support and information either online or by calling to listen. The Archers trailed for support on miscarriage, generating 7,024 page views, whilst references to PTSD on EastEnders generated 3,939 calls and website visits.

Many news programmes and documentaries also used the BBC Action Line during 2017 including the BBC Two series Hospital and A Time to Live, about palliative care, which both generated around 12,000 web page views. Imagine… She Spoke the Unspeakable highlighted the subject of FGM, after which over 204 viewers contacted the Action Line for information about support.

Keith Jones, BBC Audience Services, says: “It’s important that we continue to cover such difficult issues and that we can provide free off-air information to help those affected to find organisations willing to offer support and help. We hope it has helped the many who contacted us this year.”

Notes to Editors

The BBC Action Line service can be accessed online by visiting http://www.bbc.co.uk/actionline

Each Action Line service offers contacts with a variety of organisations which, between them, can offer information or support over a broad range of issues.

BBC Press Office