Junior Eurovision Song Contest FAQs

Junior Eurovision Song Contest Frequently Asked Questions.

How does it work?

Check out the Junior Eurovision webpage. Each participating national broadcaster chooses their act and a brand-new song. Each country goes on to perform in the Contest and is scored by a mix of public and jury vote with one winning. Please check the official Terms and Conditions for further information about how the vote works and points allocation here.

How do I vote – I see it is only online?

In order to cast your vote, you must sign in to your BBC account, which you can do here. If you do not already have a BBC account, you will need to register before you can vote here.

Once you have created a BBC account you are then ready to go. You are advised to sign in to your BBC account before the vote opens.

During the live show the presenter will let you know when the vote has opened. You will then be able to cast your vote online here.

Can I vote for my own country? [unlike the main show]

Yes, you can! The UK entry can be one of your three choices made when you vote. However, to ensure fairness across all participants in the Contest, votes for your own country are moderated using a process created by mathematicians and reviewed by the Auditors. The same process is applied to all own country votes for all participating countries. If you wish to vote for the UK, you can but do so but be aware that this vote may have less of an impact than a vote for another country. This is to ensure a robust and reliable result and applies equally.

How many times can I vote?

In each vote window (there are two) you must cast three different votes in one go. As mentioned above, that can include the UK.

Is it free to vote?

There is no charge or cost to vote online. You will need a data connection - either WIFI or internet at home.

Why do I have to have a BBC account in order to vote?

There are strict rules in place when it comes to online voting and this allows the BBC to meet its very high regulatory requirements for a robust broadcast vote, specific to the UK.

Can I vote via social networking?

No, you can only vote via the publicised webpage.

Who can I contact if I need assistance / have further questions?

BBC Helpline: 0370 010 0222 (standard geographic charges from landlines and mobiles will apply).

Is the vote being independently verified?

Yes.

When can I vote?

There are two rounds of voting, you can vote in both!

Vote 1)

Vote 2)

Why do I have to solve a math equation before I can submit my vote?

This is an EBU requirement to confirm that you are a real person and not a bot submitting votes.

Why is the online vote not displaying properly?

If the vote is not displaying correctly on your device then please try refreshing the page or using a different browser or device.

If you are using an ad-blocker then this may inhibit your ability to cast your vote. If you disable the blocker and refresh the page then you should be able to cast your vote.

Why am I getting a white box where the vote should be displayed?

If you have chosen to disable third party cookies in your browser on any device then you may not be able to vote. After you have signed in or registered your BBC account, if you are seeing a white box where the vote should be then you will need to enable third party cookies in your browser on that device or use another browser where you have this already enabled.

Why does the BBC think I'm outside the UK?

If you are in the UK but the BBC website thinks that you are located outside the UK it may be because you are using a VPN (Virtual Private Network), proxy, or similar service which masks your IP address. Try disabling your VPN and reload to vote.

How many times can I vote online?

You can cast a single vote submission consisting of three different choices in each vote window.

Can I vote using my smart phone or tablet?

You can vote online using your mobile phone, tablet or your home computer. Online votes on different devices using the same BBC account details will count towards the maximum number of votes per account. You can vote once per BBC account per vote window.

Can I vote via the BBC iPlayer app?

You cannot vote via the BBC iPlayer app on your Smart TV, tablet or smart phone. Please visit the publicised webpage to vote.

Why is the ‘Submit X Votes’ button not working?

If you’re trying to vote but the ‘Vote’ button has turned grey and you’re having trouble submitting your vote, then you might not have correctly selected three different songs. To select an option, click on the song you want to vote for until you see a tick in the check box. You can click the option again to remove a vote for a song at any time before you submit your votes. The ‘VOTE’ button should now be available to click and submit your three votes. Once you have submitted your vote you cannot change your vote. You must submit your three votes all at once.

Why do I get the ‘Thank you for voting’ message when I vote on another device or browser?

The vote is capped (see above). If you have already voted the maximum number of times and you go to the vote page on another browser or device and where you are signed in as the same user, or subsequently sign in to the same account, you will see the capping message after you attempt to vote again “It looks like you already voted in this round!”. In each vote window (there are two) you will have the opportunity to cast three different votes in one go per BBC account user.

What if I can't remember the password to my BBC account?

If you have a BBC account, but can't remember your password, you'll need to reset it. You can find out how to do that here https://www.bbc.co.uk/usingthebbc/account/how-do-i-change-my-password/.

When registering for a BBC account what information do I need to give?

This depends on your age. We ask everyone to provide us with your date of birth, gender and a secure password.

For anyone aged 13 and over, we ask users to provide an email address, and let us know if they would like to receive emails about things they’ll love. Your email address lets you reset your password if you forget it. And it means we can get in touch if we need to tell you about something new, like a change to our terms of use. For anyone under 13 years old, we ask you to provide a username, but no email, so it’s important you remember it (as well as your password), because we won’t be able contact you.

If you are 18 years or older, we ask for your postcode, and if you are under 18, we ask for your hometown.

If you previously used to sign in with a username, you'll need to use your email address from now on if you are over 13.

If you previously signed in with Facebook or Google+, we unfortunately do not use these platforms to sign in anymore.

If you haven’t signed in to your account in the last year, then it may have been closed unless you have signed in with an email address. If that’s the case, you will need to register for a BBC account again. 

Why are you asking for my age, postcode/hometown or gender when I register for a BBC account?

We use your age, postcode/hometown and gender to give you relevant local info online and in any email newsletters you sign up for. We also use this information to ensure we are making something for everyone, as part of our public service remit.

Some parts of the BBC are only meant for certain ages. We also need to know how old you are to make sure you can use the parts that are meant for you.

Find out more about how we use your data here. 

What if I don’t want to register now?

If you decide not to proceed with registering your BBC account then unfortunately you will not be able to cast your vote online.

Why when I click on sign in am I not taken to the sign in page?

If you click on sign in and you are already signed in to your BBC account then you will be directed to the BBC homepage or you will remain on the same page. That means you are ready to cast your vote once it opens here.

I'm having another problem signing into my account that's not covered here - where can I go for help?

We have a separate page that can answer your questions around signing in to your BBC account, and also put you in touch with someone if you are unable to find the answer you need. Visit here.

I don't have an existing BBC account, and need to register for one so I can vote, but need help. Where can I go?

We have a separate page that can answer your questions around registering for a new BBC account, and also put you in touch with someone if you are unable to find the answer you need. Visit here.

If you have not used your account in a while and have forgotten your password you will need to click on the 'forgotten password' link before the show to allow enough time for a new password to be sent through. This will only be possible if you provided a valid email address when registering.

What exactly is a BBC account?

If you have any questions about your BBC account you can find some FAQs here which might help.

Why are you asking if I want email updates about more things I’ll love?

You can decide if you want to receive occasional emails to tell you about BBC programmes and services or not. It's completely up to you. We may personalise them based on your location and how you use the BBC online site, to help you get the most from the BBC. Find out more about the emails here. You can also unsubscribe at any time.