I attended the fifth Silver Awards lunch in Showstoppers, Television Centre on Monday 24th August and wanted to let you know a bit more about this customer award scheme which was established by our service partners, Johnson Controls, to recognise excellent performance and celebrate success. Across the BBC Workplace teams in London and Scotland, Bronze Award winners are nominated by colleagues and customers for outstanding service and should all feel very proud of their achievements.The lunch is a way of celebrating recent Bronze Award winners, and was also attended by senior members of the account management and BBC Workplace team. All Bronze nominations from the previous few months were put forward for careful consideration and, although the standard was very high overall, it was decided that 3 winners were particularly deserving of the Silver Award. They are:
Shah Mallya, BMS Engineer:
Nominated by Malcolm Allen, BES Operations Manager, Television Centre.
"Shah is one of the most respected members of the engineering team. A very dedicated person who leads by example and whose work is in great demand across the whole account ..... Shah works tirelessly for long hours, many outside of his normal working day without a thought for himself. Shah should receive this award for his outstanding contribution and dedication to the engineering team and BBC business and broadcast continuity."

Zina Craker, Lead Receptionist, White City:
Nominated by Kate Smith, Customer Service & Communications Director, following positive feedback from two BBC customers - Chris Kane and Johanna King.
Chris's comments:
"As you may recall my early morning visitor came to Broadcast Centre reception by mistake and was very impressed with your initiative. It was great that you had the awareness whilst passing through on your way to White City to see what was happening, step in and take action. Mr Trotter was very impressed with the customer care you offered. Thank you and well done!"
Kate's comments: Zina is one of several candidates currently working towards an 'Institute of Customer Service Accreditation'. She is an ambassador of customer service for both the BBC and Johnson Controls.

Bush House Security Team:
Nominated by Jane Gange, Senior Facilities Manager, Bush House following positive feedback from Helen Law, Head of World Service Training at Bush House.
Helen's comments:
"I am always impressed by their professionalism, unfailing friendliness, thoughtfulness and courtesy. I thought recently that the selection criteria for the contract/individuals were spot-on and well applied from what I as a manager/user experience. Bush House is lucky to have them - many for some considerable time."

An incredible 201 bronze awards and 15 silver awards have been presented since the beginning of the scheme in March 2007 and the standard of the nominations has always been remarkably high. To nominate a member of staff that you feel is deserving of a customer service award, please email the communications team with details including any supporting feedback comments. Well done everyone!
