BBC BLOGS - Mind The Gap

Archives for October 2010

Prepare for the Tube strike: The trilogy

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Tom EdwardsTom Edwards|08:00 UK time, Saturday, 30 October 2010

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So here we go again. Tube strike part three.

This strike starts for real at 9pm on Tuesday, 2 November for 24 hours - that's when station staff and drivers walk out. Maintenance engineers walk out on the same day at 7pm.

There will be disruption. Trains, Tube and buses will be packed. Some Tube stations will be closed.

Last time around 40% of services ran according to TfL. The unions (RMT & TSSA) say it was much lower than that. Whoever's right, it's not a nice experience for commuters.

And a lot of travellers seem resigned to these strikes now - there could be many more up to Christmas with no side looking like backing down.

Anyway here is mine and Steve's latest 'vblog' on what's what.

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On the Wednesday, 3 November you can keep up to date on BBC1 every half hour in the morning on BBC London 94.9 and on the website and various social media that steve keeps banging on about:

You too can view YouTube on the Tube

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Steve PhillipsSteve Phillips|10:49 UK time, Friday, 29 October 2010

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Some of you might think this was only a matter of time, but Wi-Fi, or web browsing on the Tube is coming.

In China passengers can even surf the Web on planes!


Transport for London have partnered with BT in a six month trial to allow wi-fi access to commuters at Charing Cross station.

Important to note that you won't get it on the trains, but you'll be able to check emails and browse the web in the ticket hall and on the Bakerloo and Northern line platforms.

However, it is the first step in the direction of passengers being able to use the internet underground across the network, and has been mooted before (see my post on using your mobile for calling underground).

Some of you with smartphones may have picked up the network 'Free Public wi-fi' on the trains, but this doesn't lead anywhere (not in my experience certainly). I'd be interested to know what that is!

I'm sure a number of faithful readers would welcome this move. Is it a good thing? Isn't the Tube a safe haven from being contacted?

By the way, referring to the blog titIe I should stipulate that other websites are available. Just couldn't resist the word play...

Tweet me @SteveKPhillips

Thames Clippers in the UGC spotlight

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Tom EdwardsTom Edwards|10:54 UK time, Tuesday, 26 October 2010

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I've been sent a video by Geoff Marshall who works for the BBC but has been making some films about London transport in his spare time.

I think they deserve a wider audience, so for your delectation here's his film on the Thames Clippers.

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If you have any shots / videos / audio you want to share please get in touch with me or Steve.

We can't promise to use everything and please keep in mind that anything we do use will have to comply with BBC editorial guidelines.

Email us: tom.edwards@bbc.co.uk or steven.phillips@bbc.co.uk.

UPDATE: 1.20pm, Wednesday, 27 October

Our new guest contributor clearly loves the Clippers but I've just been told that the Thames Clipper service is going to finish early through the winter at 9.10pm from Embankment and not at midnight as it does currently.

The company says this is due to low demand through the winter months and will enable them to sail more boats during peak times. It's up to the Operator to decide its timetable. Many commuters are not happy and and there is political fall-out.

The Liberal Democrats on the London Assembly say it shatters the Mayor's claim that he's improving river services. No word yet from the Mayor's Office. Clipper services direct to concerts at the o2 won't be affected.

Follow me on Twitter: @TomSEdwards

Are the fare increases a nail in the travelcard coffin?

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Tom EdwardsTom Edwards|12:14 UK time, Friday, 22 October 2010

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What most transport commentators thought was a story about the Comprehensive Spending Review (CSR) being a good deal for London in protecting the Tube upgrades and Crossrail quickly went down another route.

The combined CSR / fares announcement on Wednesday still rankles with some.

Late yesterday the Freight Transport Association also waded in with accusations of "underhand" tactics from Transport for London (TfL) who it accuses of burying bad news over the expected congestion charge rise.

TfL deny it and maintain its strategy was to give as much information as possible on the rises and provide a fuller picture of how the cuts would affect Londoners.

It does concede omitting exact details over the rises on Travelcards - "an oversight" - and they published the full list of new fares here yesterday morning (AFTER the fares announcement).

Incidentally, that is six more pages than the handouts we were given before the announcement.

The accusations of burying ticket rises yesterday was covered by a number of bloggers and here by my colleague Political Editor Tim Donovan on BBC London.

Arguably, the most pertinent comment of all was from London TravelWatch.

Sources told me they thought the fares announcement and the omissions was "pretty sneaky". They were already looking through the repercussions to fare payers and were publicising them early on Wednesday.

Anyway putting that to one side. TravelWatch say they think the days of the Travelcard are numbered. The suspicion is that they intend to drive people to Oyster PAYG, and possibly get rid of day Travelcards in the future.

These were London TravelWatch's headline briefings:

  • Particularly worse hit: infrequent users, outer London (avoiding zone 1), those who use one day Travelcards. Through ticketing is more expensive and bus users see other steep rises
  • Current 2-6 day Travelcard abolished. You will now have to buy a Zone 1-6 (£9 to £15 in the peak, £5.10 to £8 off peak, 66% and 55% rise respectively).
  • Two-zone weekly, monthly and annual Travelcards excluding zone 1 go up by 25%. (so, a Zone 2 and 3 or 3 and 4)


The upshot is that Travelcards go up by average 6-7%, and the Zone 1-3 and 1-5 day Travelcards have been abolished.

This increases costs from £8.60 to £10 per day or 16% (1-3) or £12.60 to £15 or 19% (1-5).

Cash fares on LU/LOROL/DLR for a 2-5 go up from £3.50 to £5 or 42%.

Single zone outside Zone 1 stays at £1.30 off peak, but at peak times goes to £1.40.

Please let me know your thoughts.

TfL say these changes will only affect a small number of users? Is that the case? There are thousands of different ticket types so there are bound to be winners and losers... Examples would be helpful.

Did the Boris effect make any difference?

I asked the Mayor at the Press Conference on Wednesday about the cuts passed onto Transport for London by the Department for Transport.

The DfT's budget was cut by 21%. And, surprise surprise, TfL's levy from the DfT was cut by exactly 21%.

So I asked Boris Johnson about this and he said, sorry, he thought my figures were wrong and the budget cut was 2%.

The microphone had gone by then and in the hurly burly I couldn't follow him up on it and I was hung out to dry a bit.... but that's not important, it's definitely 21% or £2.2bn. The implication being - the rhetoric about Tube upgrades and Crossrail didn't make any difference.

The Mayor did approach me afterwards rather concerned about my question. He then pulled Peter Hendy into it with whom I'd already spoken about this.

Transport for London's line is that if it wasn't for the Mayor lobbying then the cuts would have been HIGHER than 21%.

So it seems that a Conservative Mayor, who is popular in the Conservative Party, can only maintain the cuts being passed down from Central Government.

There was some suggestion that the Crossrail budget is separate to that 21% cut. But we'll see if that's the case...

UPDATE: 3.30pm

I've been speaking to the Department for Transport for clarification.

It's overall cut was 15% on average - 21% from its resource funding budget and 11% from capital investment i.e. infrastructure projects.

They cut TfL's levy by 28%. That's exactly the same as was cut from other local goverments.

However, for the first time they stripped out the cost of the Tube upgrade (roughly £890m a year) meaning TfL's contribution from the Dft was cut by just 21% and not the 28% everywhere else. They believed it was an infrastructure upgrade of national importance and should be ring-fenced.

Letters have been exchanged between the Secretary of State for Transport and the Mayor of London ring-fencing that £890m annual budget for the Tube upgrades only. So the difference between what other local governments got and London is £890million a year.

Big rises for small comforts on London transport?

So the word's out.

Here are the headlines on what fares you'll be paying from next year...

  • A single journey in Zone 1 on Oyster Pay As You Go goes up by 10p to £1.90, and to £1.40 peak time outside Zone 1.
  • Single cash fares stay at £4 but it goes up to £5 for zones 2-5 from £3.50, a 42% increase on the Tube, London Overground and DLR.
  • Two-zone weekly, monthly and annual Travelcards excluding zone 1 go up by 25%.
  • Bus/Tram fares increase to £2.20 cash and £1.30 with an Oyster Card.


You can get the full list of increases from the statement released by TfL here.

Clearly some pretty heavy increases there, but are they too much?

Or have we been let off lightly in these cutting times, could it have been worse?

Making the case for station upgrades in the air

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Tom EdwardsTom Edwards|11:01 UK time, Monday, 18 October 2010

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London Bridge station with the Shard of Glass development

Another Mind the Gap exclusive - these photos are of a number of London's mainland rail stations from the air supplied by Network Rail.

Ahead of the Comprehensive Spending Review Network Rail are very keen to show how they have been spending taxpayers money on upgrading the capital's stations.

They also want to emphasise how increasing capacity at mainline stations is vital.

Is the Treasury listening?

From here, it seems like Transport for London and the Mayor have been making more noise. Will it work?

And here's another railway gallery for you all: Facelifts for London train stations

Follow me on Twitter: @TomSEdwards

TfL face the heat (and my tweets) on the Boris Bikes

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Tom EdwardsTom Edwards|15:32 UK time, Tuesday, 12 October 2010

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Very interesting (populist?) hearing at the London Assembly's Transport Committe this morning.

Certainly, Transport for London's bosses were a little bit tetchy during the continued questioning.

And blowing our own trumpet here - this insignificant little corner of cyberspace got a mention.

Committee members are now reading tweets as they're in the hearing. Is that allowed? I'd just tweeted about a previous blog about hire vans being used to collect bikes. This was then put to Serco.

The response from them was not one of jubilation.

Other than that blatant self-promotion/navel-gazing the main points were:


  • TfL have a "working date" for the full roll-out of the bike hire scheme - but won't name it yet. But it will be by the end of the year.
  • We now have 340 docking stations - with more to come especially around major stations like Waterloo.
  • The call centre wasn't very good initially - (yes stating the obvious I thought)
  • They hope to "break even" on the scheme in 3 years.
  • There have been 7 minor injuries on the bikes so far.
  • The expansion of bike hire (including South of the River) and to a certain extent the cycle superhighways won't happen until they know the result of the Comprehensive Spending Review next week.


All you politico die hards can watch an actual extract from the committee meeting in the video above.


Meanwhile, I got sent an email from BBC London viewer Hilary who has just returned
from holiday in Barcelona where they also operate a cycle hire scheme.

Hilary's Barca Bikes

Hilary says:

Having only returned from an holiday in Barcelona, I was impressed by the super efficiency of the scheme there and the way in which 'restocking' took place throughout the day.

Surely TFL can learn from others who have implemented the scheme and not delay the full introduction of it here in London.

Follow me on Twitter: @TomSEdwards

Cuts could make ailing trains & poor service the norm

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Tom EdwardsTom Edwards|12:33 UK time, Monday, 11 October 2010

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More problems this morning on the beleaguered District Line and as this photo shows it's having a real impact on capacity, leading to overcrowding and delays for commuters.

The photo was taken on Thursday at Earl's Court - the sender had serious concerns about safety. "No-one cough for God's sake" - was his comment.

And this morning we hear that another 10 trains are not in service due to maintenance repairs. That means routine stuff like repairs to doors and batteries.

The 20 trains that had dodgy brackets are back in service.

However it does make you wonder why it has taken until now to find all these problems?

Why were they not picked up one at a time during checks instead of ALL showing up at the same time?

It seems a fleet wide check of the trains has thrown up issues that needed dealing with pronto.

LU say:

"Our depot staff have been working flat out over the weekend to return all District Line trains to service, having identified a defective bracket through our rigorous maintenance regime last week.

"Whilst there are now no trains out of service due to the bracket issue, ten other trains with routine faults that have developed whilst we have been prioritising the bracket works are also being repaired today and we aim to return these to service over the next couple of days.

"We apologise to passengers for the disruption this has caused, but passenger safety is our top priority."

What's also pertinent is that London Underground used the bracket failures to call for more investment in the Tube. They're clearly trying to get the message across to the Department for Transport ahead of the Spending Review.

It's the first time I can remember that LU are linking infrastructure failure with a lack of investment.

A few weeks ago I was told that if the TfL upgrade budget is cut by 30%-40% then failure rates will rise rapidly as the upgrades won't happen.

Old equipment at the end of its life will start to fail in large numbers rather than in ones and twos.

So this kind of scenario we're seeing on the District Line might be an omen.

Were passengers trapped because of the Tube strike?

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Tom EdwardsTom Edwards|15:34 UK time, Friday, 8 October 2010

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I'd heard rumours about passengers being trapped in Tube stations on Monday night and I've managed to track down one of the commuters who was stuck for 45 minutes in Canada Water station.

None of this would have come to light if the commuters hadn't spoken out about what happened to them.

London Underground says this wasn't to do with the strike, however the commuters I spoke to are far from convinced and think LU were pushing the safety boundaries during the walkout on Monday.

LU deny that and have launched an investigation. There will also probably be some retraining involved.

London Underground say this is a one-off.

Did anyone else come across something similar? I'd be very interested to hear from you...

Follow me on Twitter: @TomSEdwards

Covering the Tube strike in a social media age

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Steve PhillipsSteve Phillips|16:08 UK time, Wednesday, 6 October 2010

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Monday was disruptive for the majority of London's commuters, and it's times like a Tube strike where having reliable information is paramount.

The team at BBC London were broadcasting travel news on all the conventional channels: radio, TV and on the website.

But in the age of social networking sites like Twitter in particular, travellers had the advantage of being able to share updates and advice on a faster and more local level.

Our twitter feed, @BBCTravelAlert is now an established hub for those on social media who can not only receive updates but also share them around. Over the strike, its updates were viewed and shared by over 61,000 people.

Last week I blogged on our interactive Tube strike map, a recent innovation where you can see the latest reports from Londoners and updates from us.

The technology is still developing, but as a principle it works. We were compiling stories from full line closures to how long some of you were waiting for a 95 bus.

Well over 100 reports were present on the map at any one time, and the page was visited by over 21,000 people.

We also posted feature-length travel bulletins that you could listen to at your leisure on the sound social network audioboo, and thee updates were listened to over 5,000 times over the last two strikes.

It proves that you don't need to wait for the information you need, however big or small - as it's you and us spreading the word.

The mysterious case of the black Boris bike

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Tom EdwardsTom Edwards|11:16 UK time, Tuesday, 5 October 2010

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Well, the Mayor certainly highlighted his hire bikes in his conference speech, dedicating five minutes to them.

He also highlighted the fact that three had been half-inched in the capital.

Actually TfL say it's five - but the Mayor isn't counting two that the contractor Serco left out undocked that then got nicked.

Who'd have thought cycling would be the centre piece of a Conservative party conference speech?

Anyway, I digress.

After the speech I was emailed this mysterious photo of a locked up hire bike.

Is it black? Is this the Darth Vader of the bike hire world? The black sheep? What is it?

It looks like it's locked up, so has it been nicked as well? Are we on six stolen bikes or four if you use Borismath?

A stolen and customised Boris bike? (photo: Jacob Bond)


The person who send me it said:

"The bike was at Salamanca Place, Lambeth. It was really scratched up (my photography skills obviously don't do it justice) and mercilessly de-stickered.

If you zoom in you can see the thieves actually locked it to the railings. TfL weren't too keen to come fetch it... It was still there 48 hours after I told them about it."

We have passed on this to the relevent authorities (Silka in the TfL press office) and hope to be kept informed of any developments.


In the meantime, here's what TfL have to say for themselves:

"One of the keys to the success of the Mayor's flagship cycle hire scheme is that a number of measures were incorporated into the design of the bikes and the docking stations to reduce the risk of crime.

The TfL funded Police Cycle Task Force have also been working hard since the scheme launch to protect the bikes and tackle crime.

"To date only five bikes have been reported stolen and while we are not complacent about the low rate, we do believe it reflects the honesty of Londoners and their sense of community ownership in the scheme."

Both sides claim success in second Tube strike

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Tom EdwardsTom Edwards|10:30 UK time, Monday, 4 October 2010

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Large crowds around Waterloo station this morning (Credit: Eloise Smith)

Strike two.

So how was your journey in this morning? And are the RMT union and the TSSA getting their point across?

At King's Cross streams of disgruntled commuters were pounding the pavements -Euston Road was jammed and there were plenty of bikes on the roads.

And all morning both sides - just like last time - the unions and London Underground were claiming they'd succeeded.

Certainly services on many lines were badly affected with many stations - over 90 - shut at one point. At the start of rush hour there were hardly trains at all.

But many people reported better Tube journeys than normal. Of course, transport can be extremely subjective.

Certainly the level of service is comparable with the last Tube strike on September 7th. London Underground last time claimed they ran 40% of services.

This morning they say they were running 30%. The unions dispute even those figures saying they're a "joke".

This time transport bosses have told me they say the service was "more useful".

That means they focused their attentions on services in central London. But it will have left many stations in the suburbs with limited services.

All of this has been overshadowed slightly by the Mayor Boris Johnson and his call to change the law.

What he wants is to make it more difficult for unions to strike by requiring a higher percentage of union members to vote.

For this strike 32.3% of RMT union members voted for strike action, with 35% of TSSA members.

The unions say the rules are the rules and actually the coalition government doesn't have much of a mandate.

Get involved

Getting you through the Tube strike (the sequel)

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mindthegapadmin|12:32 UK time, Friday, 1 October 2010

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If it's another Tube strike, then it must also mean the return of our ace transport duo, Steve Phillips and Tom Edwards.

First, they've shot another exclusive, no expense-spared, on location video for Mind the Gap.

While trying to look cool balancing on the hire bikes, Tom and Steve discuss, among other things, if there's an end in sight to the industrial dispute and how you can get involved to help minimise any travel disruption for your fellow Londoners.

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Get involved:

And, if you can't quite bring yourself to watch their handsome faces and listen to their dulcet tones, then here is more information in plain old words.

Just to recap, why are they striking?

The RMT and TSSA unions are set to walk out over 800 job losses. London Underground are making the cuts to ticket office staff to save £16million a year.

There will also be a reduction in ticket office opening hours by 7500 hours in total across the network and six stations are going to lose ticket windows.

LU says there will be no compulsory redundancies and staff will be redeployed. It says sales from ticket offices are down 28 per cent over the last four years due mainly to the success of the Oyster Card.

The Unions say fewer staff and ticket office opening hours mean they won't be able to help as many people in particular the disabled and the vulnerable. And this is a "mugger's charter."

How effective was last strike? and how bad will it be this time around

I would say pretty effective - even on the Northern line, which was posted by TfL as running a 'good service', there were gaps of 10 to 15 minutes between trains with many stations closed.

There's every chance the second strike will be as bad as last month, with severe disruption to most Tube lines.

Transport for London, however, are saying there will be a better service than last month when they ran 40% of their trains.

Why did the talks break down?

We have had talks at the conciliation service ACAS but they don't seem to have got past first base.

There were whispers of some sort of deal but in reality the Unions put a pre-condition on the talks.

The condition was London Underground had to withdraw the threat of job losses and then talks could continue. LU refused to do that.

Talks on day one didn't last long an hour or so before they collapsed. The second attempt lasted 6 hours so we thought there had been some progress. But actually it still hadn't got over this first hurdle. The same happened on the 3rd day.

Also although the unions the RMT and the TSSA claim there is not a cigarette paper between them in terms of this strike, it is a negotiation with three parties and that's bound to make it trickier.

TSSA have not been on strike on the Tube since 1926 so they are not militant and haven't always seen eye to eye with the RMT.

Is TfL doing anything different this time? Lessons learnt?

Not much change to the last strike. TfL are laying on over 100 extra buses, capacity for 10,000 more river boat trips, marshalled taxi ranks and roadworks will also be suspended.

Is this strike now political?

Well, some are certainly trying to make it political.

The Mayor Boris Johnson has said he believes the Unions are trying to make it political and use these cuts to attack the ConDem government.

You have to remember though these cuts are from the Mayor's £5bn efficiency savings from two years ago and not part of central Government cuts.

The Unions think this could be the tip of the iceberg when further cuts are announced to transport budgets later in October. That's why they are digging in.

Also the former Mayor Ken Livingstone is accusing Boris Johnson of not dealing with the situation and being more interested in grand standing at the Conservative Party Conference.

The Mayor says he won't meet the Unions while they are in the middle of a dispute.

Although it has to be said he didn't meet the Unions or had any contact with them before the dispute either.

Ken Livingstone also says Boris Johnson "ratted" on his pledge to stop ticket office closures during his Mayoral campaign.

However don't forget the former Mayor Ken Livingstone also had plans to close 40 ticket offices in 2007 and redeploy the staff onto platforms.

The current Mayor has shifted his position now to allow cuts in ticket office hours - he says due to the success of Oyster - but politically the boot is now on the other foot.

And the Unions now want the Mayor not to attend the Conservative Party Conference and to sort it out. That seems extremely unlikely.

The Unions would say this is simply a dispute about job losses and safety and they claim political angle is being overplayed.

How long is it likely to go on?

Well, we are in a loop when it comes to talks and at the moment there doesn't seem to be much movement.

The next strikes will be on November 2 and November 28. There's certainly the chance that the strikes could continue after that unless there's a compromise.

Where can we find out more on Monday?

Keep checking with us!

Listen to radio travel bulletins every 15 minutes on BBC London 94.9 on Sunday evening and all day on Monday.

There will be updates on BBC One during Breakfast.

Online, keep checking this website, our Twitter service @BBCTravelAlert and you can share your travel problems and tips on our Tube Strike Crowdmap.

Has this the potential to be the worst industrial dispute on London transport since 1979?

I think we are a long way from 1979.

In fact, we are a long way from the pay dispute in 2005/ 06 where the disruption was worse.

And experienced commentators say it's nowhere near the longest transport strike which was the signal workers dispute in the mid-1990s which lasted about three months with regular weekly 24, 48 and 36 hour stoppages.

That national strike crippled rail services into and out of London. So I think there's a way to go before we get to that.

Buzzing ahead on two more cycle superhighways

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Tom EdwardsTom Edwards|10:38 UK time, Friday, 1 October 2010

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Ping! Another update on Cycle superhighways in my inbox.

A press release says:

"Initial works start on two more continuous, direct cycle routes for Londoners - routes from Wandsworth to Westminster, and Bow to Aldgate."

So it seems the funding is guaranteed for the new cycle superhighways and TfL are claiming they have increased cycling.

Figures suggest an overall increase of 25% in cycle journeys.

The two new routes, which will be up and running in summer 2011, follow the launch of the pilot Superhighways in July this year.

Early results from both pilot routes suggest an overall increase of 25% in cycle journeys, with some sections of the Merton to City route showing increases of 90% or more.

The press release continues:

A key part of the Mayor's commitment to stimulating a cycling revolution in the Capital, the Barclays Cycle Superhighways give cyclists clearly marked, direct and continuous cycle routes into central London.

Works started today on the Bow to Aldgate route with preparatory work on Mile End Road in advance of resurfacing to provide a smoother journey for cyclists, and kerb improvements at Armoury Way on the Wandsworth to Westminster route.

As well as installing highly visible blue cycle lanes along both of the new routes at a minimum of 1.5m wide, other works scheduled to make it easier and safer to commute by bike include:

  • Introducing 24 new Advanced Stop Lines at junctions along both routes, providing a space for cyclists to wait at lights ahead of the queue of traffic;
  • Making modifications to 30 junctions along both routes to make them safer for cyclists, for example at the junction of Cambridge Heath Road and Whitechapel Road. Subject to a successful trial along the pilot routes, TfL is planning to install cycle safety mirrors known as 'Trixi' mirrors at this location. Proposals also include upgrading the traffic signal equipment, and assessing the possible removal of existing left-turn slip roads;
  • Providing a quicker and safer way for cyclists to travel across the Bow Roundabout on the Bow to Aldgate route;
  • Introducing a clearly marked diversionary route so that cyclists can avoid the busy junction of Battersea Park Road and Queenstown Road on the Wandsworth to Westminster route;
  • Introducing mandatory cycle lanes wherever possible, including along 25 per cent of the Wandsworth to Westminster route.

The Mayor of London, Boris Johnson, said: "The two pilot Superhighways routes are a-buzz with cyclists following the blue lanes to get to and from work each day."

Is that what you've found on the lanes?

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