Speaking practice - returning an item or making a complaint - Higher
These phrases could be useful for returning an item or making a complaint in a Spanish shop.
| Quisiera un reembolso | I would like a refund |
| Quisiera cambiar esta camiseta | I would like to change this shirt |
| Está roto/a | It's broken |
| Está estropeado/a | It's damaged |
| Está manchado/a | It has a stain/mark on it |
| No funciona | It doesn't work |
| Tiene un agujero | It has a hole |
| Es demasiado grande/pequeño | It's too big/small |
| Quiero hablar con el gerente | I want to talk to the manager |
| Quisiera un reembolso |
| I would like a refund |
| Quisiera cambiar esta camiseta |
| I would like to change this shirt |
| Está roto/a |
| It's broken |
| Está estropeado/a |
| It's damaged |
| Está manchado/a |
| It has a stain/mark on it |
| No funciona |
| It doesn't work |
| Tiene un agujero |
| It has a hole |
| Es demasiado grande/pequeño |
| It's too big/small |
| Quiero hablar con el gerente |
| I want to talk to the manager |
Example role play
Usted está en una tienda en España. Hable con el/la empleado/a.
- Abrigo - problema
- !
- ? Solución
- Abrigo - talla
- Ropa en la tienda - opinión
Question
What would you say for this role play? You are talking to a shop assistant in Spain. Remember to use the usted form.
Listen to a sample answer for this role play.
Transcript:
- Buenos días. ¿En qué puedo servirle?
- Este abrigo es demasiado corto y apretado.
- Lo siento. ¿Cuándo compró el abrigo?
- Compré el abrigo la semana pasada.
- Vale.
- ¿Puedo cambiar el abrigo?
- Sí, claro. ¿Qué talla quiere?
- Me gustaría un abrigo de talla media, por favor.
- ¿Qué opina de la ropa aquí?
- Me gusta la ropa en la tienda porque está de moda.
- Muchas gracias.
Translation:
- Hello. How may I help you?
- This coat is too short and tight.
- I’m sorry. When did you buy the coat?
- I bought it last week.
- OK.
- Can I change the coat?
- Yes, of course. What size do you want?
- I would like a medium size coat, please.
- What do you think of the clothes here?
- I like the clothes in the shop because they are fashionable.
- Thank you very much.
