Interpersonal skills and professional qualitiesOff-the-job training

This type of training takes place away from the workplace (off-the-job). It may be at college, or at a special training centre run by the business. Depending on the type of course it can be day release over a period of time or may run for a block of time.

Some courses can be undertaken through ‘distance learning’ at the trainee’s own pace. A study pack and a personal tutor are provided to guide and support the person throughout the learning process.

Advantages of off-the–job training

• The trainer will be a skilled teacher so can deliver consistent high level training.
• The risk of picking up bad habits from experienced staff is reduced.
• Staff do not have additional responsibility for training so their stress level is lowered and they can concentrate on their own quality of work.
• The number of complaints likely to arise from trainees’ mistakes is reduced so the reputation of the business is less likely to be harmed.
• A trainee may bring new skills and ideas they have learned back into the business and share them with other members of staff.
• The trainee knows the timetable for training and that this will not be interrupted because of pressures that may arise within a business.
• On completion of the training a formal recognised qualification is usually awarded and this can be used on a CV when applying for a job or a promotion.

Disadvantages of off-the-job training

• The cost of attending off-the-job training can be expensive.
• The trainee may have to pay for travel depending on where the training is taking place.
• The trainee may not feel confident working in an unfamiliar environment and may have no-one in the workplace to seek advice from about the training.
• The trainee is not available for work in the business when attending training and this can affect staff rotas or put pressure on other staff.
• There is no flexibility when training takes place so the trainee cannot be slotted into a work rota at busy times.
• The trainee will not be learning about company policy and procedures and time will be needed to ensure these are taught on-the-job so that high standards are maintained.
• The trainee may miss important information relating to the business whilst away and working relationships may break down.

The purpose and outcome of any type of training is to equip staff with a range of skills for working in the hospitality industry. No matter what the job role is, good interpersonal skills and professional qualities are essential.

In your examination you will be expected to be able to analyse the importance of developing interpersonal skills and professional qualities, looking at the positive outcomes when they are displayed and the negative outcomes when they are not.