Internal links between departments
Front office links with...
| Food preparation | Number of diners expected | Dietary requirements | Special events and food requirements |
| Food and beverage service | Number of guests | When guests will arrive | Special requests, like high chairs |
| Accommodation | Number of guests | Early departures or late arrivals | Special requests, like a ground floor room |
| Management | Payment queries or concerns | Passing on specific enquiries | Handling major complaints |
| Administration | Developments in relation to marketing | Stock replenishment | Providing details for forecast reports |
| Food preparation |
| Number of diners expected |
| Dietary requirements |
| Special events and food requirements |
| Food and beverage service |
| Number of guests |
| When guests will arrive |
| Special requests, like high chairs |
| Accommodation |
| Number of guests |
| Early departures or late arrivals |
| Special requests, like a ground floor room |
| Management |
| Payment queries or concerns |
| Passing on specific enquiries |
| Handling major complaints |
| Administration |
| Developments in relation to marketing |
| Stock replenishment |
| Providing details for forecast reports |
Food preparation links with...
| Front office | Identifying problems with meeting dietary requirements | Changes to menus |
| Food and beverage service | Availability of tables | |
| Accommodation | Washing of clothes and tea towels | Washing of chef's whites |
| Management | Providing records of food hygiene compliance | Providing records of safety compliance |
| Administration | Highlighting problems with equipment | Making a case for purchasing new equipment |
| Front office |
| Identifying problems with meeting dietary requirements |
| Changes to menus |
| Food and beverage service |
| Availability of tables |
| Accommodation |
| Washing of clothes and tea towels |
| Washing of chef's whites |
| Management |
| Providing records of food hygiene compliance |
| Providing records of safety compliance |
| Administration |
| Highlighting problems with equipment |
| Making a case for purchasing new equipment |
Food and beverage service links with...
| Front office | Adding restaurant or bar charges to bills | Reporting lost property |
| Food preparation | Inform of dietary requirements | Inform of the status of each table |
| Accommodation | Servicing and tidying of restaurant | Washing of table linen |
| Management | Identifying any staff issues or training | |
| Administration | Issues with equipment that may need technical help |
| Front office |
| Adding restaurant or bar charges to bills |
| Reporting lost property |
| Food preparation |
| Inform of dietary requirements |
| Inform of the status of each table |
| Accommodation |
| Servicing and tidying of restaurant |
| Washing of table linen |
| Management |
| Identifying any staff issues or training |
| Administration |
| Issues with equipment that may need technical help |
Accommodation links with...
| Front office | When rooms are serviced and ready for guests | Reporting damage to rooms and lost property |
| Food preparation | Returning room service trays | |
| Food and beverage service | Returning all laundered items | |
| Management | Identifying any staff issues or training | |
| Administration | Inform of any repairs required |
| Front office |
| When rooms are serviced and ready for guests |
| Reporting damage to rooms and lost property |
| Food preparation |
| Returning room service trays |
| Food and beverage service |
| Returning all laundered items |
| Management |
| Identifying any staff issues or training |
| Administration |
| Inform of any repairs required |
Management links with all departments by...
- Informing front of house of rates agreed with customers
- Purchasing products and training staff
- Informing each department of upcoming training
- Discussing marketing strategy and passing on to relevant departments
- Ensuring that all departments are health and safety compliant
- Resolving major complaints
Administration links with all departments by...
- Building a customer profile and upselling products and services
- Marketing and promoting the business
- Ensuring that equipment and resources are of a satisfactory quality and purchasing equipment
