Home businessOnline booking

ICT is increasingly being used for online booking and online shopping which has a number of advantages and disadvantages.

Part ofICTHome business

Online booking

Online bookings are growing as fast as online shopping. Theatre, cinemas, concerts, air tickets, train tickets, hotels and package holidays are all available on the , often at cheaper prices than buying them from high street shops. Bookings can be made across the world by .

Advantages

  • instantly find out availability
  • book out of office hours
  • pay and receive confirmation (via ) immediately
  • lower prices - access to a greater number of retailers increases competition and prices fall

Disadvantages

  • risk buying from a setup to scam money out of customers, ie the tickets never come
  • even when buying from genuine websites, the tickets may not arrive in the post in time (where confirmation email cannot be used)
  • websites may not be able to cope with high demand (making them inaccessible)