Identifying and understanding customers - EduqasHow markets are segmented

It is very important for a business to identify and understand their customers. Businesses use a process called segmentation to help them achieve this.

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How markets are segmented

Identifying market segments

Market segmentation is the process of splitting a business’ target market into different groups. Businesses use these groups to make it easier for them to develop products aimed at certain people and to help them target their marketing. Small businesses typically split up their target market based on age, gender, income, geography and lifestyle.

A group of people divided into three market segments.

Age and gender

Age and gender fall under a wider type of segmentation known as demographic segmentation, which considers the characteristics of people. Businesses consider the demographics of the people to whom they want to market their products. For example, a make-up business might target females aged 19–35 in the UK for a certain type and style of make-up. Other examples include toys for children, pension plans for people aged over 60 and cars for people aged 17 or above.

Income

Income segmentation considers how much people earn and how much they have. This is extremely important for certain products. For example, a business selling high-end luxury cars or expensive jewellery would need to target people with a high level of income. However, a budget brand of baked beans may target customers with a low level of income.

Geography

Splitting up a market by location is also known as geographical segmentation. This is used to split up a target market based on where people live. A business may choose to target customers in its local area, or it may consider what types of products would sell in specific locations. For example, walkers in the Lake District may be more interested in buying hiking boots than people living in Manchester.

Lifestyle

Lifestyle segmentation considers what sorts of lives the people in a business’ target market lead. This may take into account hobbies, sporting interests and other things customers do in their spare time. For example, a camera equipment retailer may want to target customers who are interested in photography, or a cricket bat manufacturer may want to target people with an interest in cricket.