Speaking practice - returning an item and making a complaint - Higher
These phrases could be useful for returning an item or making a complaint in a Spanish shop:
| Quisiera un reembolso | I would like a refund |
| Quisiera cambiar esta camiseta | I would like to change this shirt |
| Es demasiado caro | It's too expensive |
| Está roto/a | It's broken |
| Está estropeado/a | It's damaged |
| No funciona | It doesn't work |
| Tiene un agujero | It has a hole |
| Tiene una mancha | It has a mark/stain |
| Es demasiado grande/pequeño | It's too big/small |
| No me gusta el estilo | I don't like the style |
| No me queda | It doesn't suit me |
| Quiero hablar con el director | I want to talk to the manager |
| Quisiera un reembolso |
| I would like a refund |
| Quisiera cambiar esta camiseta |
| I would like to change this shirt |
| Es demasiado caro |
| It's too expensive |
| Está roto/a |
| It's broken |
| Está estropeado/a |
| It's damaged |
| No funciona |
| It doesn't work |
| Tiene un agujero |
| It has a hole |
| Tiene una mancha |
| It has a mark/stain |
| Es demasiado grande/pequeño |
| It's too big/small |
| No me gusta el estilo |
| I don't like the style |
| No me queda |
| It doesn't suit me |
| Quiero hablar con el director |
| I want to talk to the manager |
Example role play
Estás de vacaciones en España. Estás hablando con el empleado/la empleada en una tienda de ropa.
- Una camiseta - cuándo comprada.
- Problema con la camiseta (dos detalles).
- ? Solución
- !
- Las compras - mañana - dónde
Question
What would you say for this role play? You are talking to a shop assistant in Spain. Remember to use the usted form.
Listen to an example role play.
Transcript:
- Buenos días. ¿En qué puedo servirle?
- Compré una camiseta la semana pasada.
- ¿Hay algún problema con la camiseta?
- Es demasiado corta y apretada.
- Lo siento.
- ¿Puedo cambiar la camiseta?
- Sí, claro. ¿Qué talla de camiseta quiere?
- Talla mediana, por favor.
- ¿Aquí tiene. ¿Tiene planes para mañana?
- Mañana iré al supermercado.
- Muy bien.
Translation:
- Hello. How may I help you?
- I bought a t-shirt last week.
- Is there a problem with the t-shirt?
- It's too short and tight.
- I'm sorry.
- Can I change the t-shirt?
- Yes of course. Which size t-shirt do you want?
- Medium size, please.
- Here you go. Do you have plans for tomorrow?
- Tomorrow, I will go to the supermarket.
- Very good.
