Investigating - EduqasIdentifying problems and needs

During the designing and making processes it is important to gather feedback from the client and users. Refining the product based on this feedback helps solve any problems before production begins.

Part ofDesign and TechnologyDesigning and making principles

Identifying problems and needs

Research before and after the can identify any limitations to ideas and help with initial designs. Analysis of research and user feedback can lead to changes being made to the brief, such as a change in timescale or budget. The results of feedback, testing and should give the designer a good starting point to adapt, test, evaluate and improve their product.

Not all design is aimed at selling the maximum number of products. There are many problems that need solving for a very small , for example:

  • designing fastenings for small children to use
  • creating products for the partially sighted, which might include bright colours or large buttons
  • redesigning products using the ergonomic data of a wheelchair user
Image gallerySkip image gallerySlide1 of 2, A young child sat on the floor fastening their red Velcro trainers., Hook and loop (sometimes called Velcro) fastening for children

Regularly feeding back to the ensures the designer continues to fulfil the aims of the design brief.

Example

During the research stage, evaluating existing products against will aid you in the writing of a refined brief and specification. Below is an example of an evaluation that compares two mobile phones.

Performance criteriaMobile phone AMobile phone B
CostRRP £350.00RRP £99.00
SizeLength = 130 mm Width = 73 mm Thickness = 7 mm Length = 90 mm Width = 65 mm Thickness = 11 mm
Weight77 g86 g
Performance criteriaCost
Mobile phone ARRP £350.00
Mobile phone BRRP £99.00
Performance criteriaSize
Mobile phone ALength = 130 mm Width = 73 mm Thickness = 7 mm
Mobile phone BLength = 90 mm Width = 65 mm Thickness = 11 mm
Performance criteriaWeight
Mobile phone A77 g
Mobile phone B86 g

From this comparison, it is possible to draw a number of conclusions.

  • Cost - Mobile phone A is more expensive than mobile phone B.
  • Size - Mobile phone A is longer and wider than mobile phone B. Mobile phone A also has a bigger screen, which means more information can fit on the screen. However, mobile phone B is 4 mm thicker than mobile phone A.
  • Weight - Considering that the overall size of mobile phone A is bigger, it is 9 g lighter than mobile phone B.

Question

The table below compares an aluminium drinks can and a polyethylene terephthalate (PET) drinks bottle on a variety of performance criteria:

Performance criteriaAluminium drinks canPolyethylene terephthalate (PET) drinks bottle
Cost of manufacture£0.03£0.09
FunctionHold liquid without leaking. Single-use container. Hold liquid without leaking. Contents visible through bottle. Can be resealed and reused.
Volume300 ml500 ml
Performance criteriaCost of manufacture
Aluminium drinks can£0.03
Polyethylene terephthalate (PET) drinks bottle£0.09
Performance criteriaFunction
Aluminium drinks canHold liquid without leaking. Single-use container.
Polyethylene terephthalate (PET) drinks bottleHold liquid without leaking. Contents visible through bottle. Can be resealed and reused.
Performance criteriaVolume
Aluminium drinks can300 ml
Polyethylene terephthalate (PET) drinks bottle500 ml

What conclusions about cost, function and volume can be drawn from this comparison?