Ralph Rivera

Category: Performance

We’re committed to bringing the entire BBC to audiences as a seamless online experience across all screens – mobile, tablet, desktop and TV.

As media consumption becomes increasingly mobile, we’re adapting content in innovative ways and using new formats to increase personalisation, interaction and choice.

Ralph Rivera, Director, Future Media

Mobile and tablet growth

A striking feature of the past 12 months has been the rise in mobile and tablet users, and we’re making sure we provide content that is interactive, personal, social and easy to consume on-the-go. The BBC Weather app provided localised, clear content and was snapped up by audiences, downloaded 1 million times within two weeks of launch. The CBeebies Playtime app, downloaded over 2 million times, prompted a surge in CBeebies’ weekly unique browsers.

A more personal BBC

We’re aiming to deliver an increasingly relevant, interactive, and social experience for our audiences. We’re investing more in data analytics so that we can better understand our audiences and help them find and discover content that they’ll love and come back for time and again.

BBC iPlayer goes from strength to strength

In 2014/15, BBC iPlayer will begin its transformation from a broadcast TV catch-up service to the BBC’s primary digital entertainment destination and complementary fifth channel. The new iPlayer offers a beautiful user experience designed to appeal to our growing audiences. We’ll use the platform to offer new forms of storytelling and collaboration, building upon the success of iPlayer exclusives – such as Sherlock’s Many Happy Returns which attracted over 7 million views – with stand-alone comedy shorts and factual commissions that will complement and contrast with linear programming. We’ll also develop exciting new product features, such as subtitles on mobile and a child-safe area for CBeebies and CBBC.

Bringing the nation together

From Strictly to Sochi, 2013/14 saw BBC Online use digital technology to engage the nation. In 2013, for the first time, we offered Strictly audiences the opportunity to vote for free via our online voting system, contributing to an enormous 81% growth in the number of votes for the final. The Winter Olympics provided the first opportunity to use the new live proposition – combining video, audio, text, data and social features across all screens to bring the biggest events alive. Similar digital power will be brought to bear as we look forward to the World Cup, Glastonbury and the Scottish Referendum.

Download inforgraphic

Serving all audiences

  • BBC iPlayer saw a record three billion programme requests in 2013 – up 33 per cent on 2012
Rain cloud infographic

Quality and distinctiveness

  • The BBC Weather App is the fastest growing BBC mobile app of all time – more than 6 million downloads since launch
As media consumption becomes increasingly mobile, we’re adapting content in innovative ways and using new formats to increase personalisation, interaction and choice."

Ralph Rivera, Director, Future Media

Peformance by Service - Future Media

An accessible alternative to this graphic is available from the Annual Report PDF.

Performance by service chart - Future Media

Sources: Reach: CMI/GfK.
Reach definition: 3+ mins for both services, and adults aged 16+.
Sources: Appreciation Index: eDigital (Online); CMI/GfK (Red Button).
n/a Data does not currently exist for this measure.
Arrows denote whether there has been a change of +/-2.5% from the previous year’s AI.
() Figures in brackets from 2012/13.
(2012/13 Red Button reach source: Nunwood until Sept 2012 and CMI/GfK thereafter; 2012/13 Red Button Appreciation Index: for October 2012-March 2013 owing to measurement change)

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