Margaret Abel said it was a nightmare feeling

Margaret Abel, 68, from Wellington, was seeing off friends at Telford Central, leaning inside to kiss one goodbye when the doors slammed shut on her neck.

She was forced to take early retirement from her job as a financial advisor.

The company said 42m passengers used its trains safely every year and the sliding doors would not be re-designed.

Mrs Abel, who suffered tendon injuries to her neck, said: "I had visions of being dragged along the platform.

"That was just a nightmare feeling, because I thought the train would go.

"The next second the doors eased slightly. They didn't open and I was able to straighten my head.

"I couldn't get it out sideways. I had to straighten it and pull it out."