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Last Updated: Thursday, 20 January, 2005, 20:10 GMT
Passenger speaks of Aurora fiasco
Aurora
P&O apologised to passengers after cancelling the world cruise
A passenger on board the troubled luxury liner Aurora has spoken of the disappointment caused by the cancellation of its world cruise.

Hundreds of passengers, who paid up to �41,985 each for the 103-day trip, saw their holiday cancelled because of persistent propulsion problems.

John Miller, who is still onboard, told BBC News on Thursday that people met the bad news with "quiet resignation".

He insisted that he would still be happy to sail with P&O in the future.

We were really looking forward to it but it's not to be
Passenger John Miller

He described the moment passengers were told the cruise would not be going ahead, saying: "There was no weeping and wailing to start off with, just a shrug of shoulders.

"People just looked at each other. We were all very sad, disappointed.

"We were really looking forward to it but it's not to be."

But he added that later there was a "bit of a fracas" in the reception area.

He said: "A number of people, in a heated fashion, were talking about the compensation package with the executive purser.

Compensation 'reasonable'

"But he calmed things down and got people to go away and write letters to head office and talk to them about it.

"To be honest, the compensation package is reasonable."

Passengers have spent 10 days on the cruise ship, which was due to take in 23 countries but, until Wednesday, had got no further than the Isle of Wight.

P&O said passengers would be refunded and offered money off another cruise.

Aurora is expected to be back in Southampton by Friday morning.




BBC NEWS: VIDEO AND AUDIO
Hear about the problems with Aurora



SEE ALSO:
Charity gets liner's wasted food
20 Jan 05 |  Hampshire
Cruise axed as liner limps home
20 Jan 05 |  Hampshire
Was Aurora doomed from the start?
20 Jan 05 |  Hampshire
Troubled Aurora begins its cruise
20 Jan 05 |  Hampshire
Troubled liner waiting to leave
19 Jan 05 |  Hampshire
Passengers enjoy Solent 'cruise'
13 Jan 05 |  Hampshire
Luxury cruise round Isle of Wight
12 Jan 05 |  Hampshire


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