Skip to main contentAccess keys help

[an error occurred while processing this directive]
BBC News
watch One-Minute World News
News image
Last Updated: Wednesday, 25 August, 2004, 15:38 GMT 16:38 UK
BA chaos continues despite pledge
British Airways check-in
British Airways has apologised for the disruption to flights
British Airways passengers have endured another bout of cancellations on Wednesday, despite airline pledges that most flights would run to schedule.

BA halted seven round-trip flights in a third day of disruption at Heathrow.

And the company warned that it could merge some services in the coming days as staff shortages continued.

A spokesman earlier said four domestic flights due to leave on Wednesday had been cancelled on Tuesday, but it otherwise expected a normal timetable.

Our flying programme will be under continuous review over the next few days. We may merge some services to safeguard... reliability and robustness
British Airways

Round-trip flights cancelled at Heathrow on Wednesday were two to Glasgow, two to Aberdeen, one to Newcastle upon Tyne, one to Manchester and one to Frankfurt.

BA blamed "ongoing operational difficulties".

A spokesman added: "Our flying programme will be under continuous review over the next few days. We may merge some services to safeguard our operational reliability and robustness.

"If we need to do this the changes will be made well in advance of the departure time to minimise the disruption to our customers."

Problems began on Monday when the airline ditched 50 flights from Heathrow due to technical problems with some transatlantic aircraft and staff shortages.

Apology

The knock-on effect of having planes and crews in the wrong place resulted in a further 31 cancellations at the airport on Tuesday.

Earlier on Wednesday, a BA spokesman had said: "The decision was taken yesterday to make four domestic round-trip cancellations.

"These are the last four in terms of tactical cancellations after Monday's disruption."

On Tuesday, BA's director of operations, Mike Street, apologised to customers for the cancellations and admitted BA had "let them down".

This is a time when BA should be making a mint
Simon Calder
Travel editor
The Independent

Mr Street said: "It was a miserable time for them, we let them down and once again on behalf of BA we're all extremely sorry."

A BA spokesman said staff shortages had been caused by an unexpectedly high staff turnover in the lead-up to the busy summer holiday season.

Simon Calder, travel editor of the Independent newspaper, earlier said that BA's troubles came at a time when the company should be "making a mint".

Instead, it was paying out to put people up in hotels and was losing customers, he added.

At the weekend, the airline struck a pay deal with the union representing check-in staff and baggage handlers, narrowly averting an August Bank Holiday strike.

The airline agreed an 8.5% pay increase over three years as well as �1,000 in three payments to September 2006.

Leaders of the Transport and General Workers Union and the GMB will now back the deal in fresh ballots of the thousands of BA workers affected.




WATCH AND LISTEN
The BBC's Rory Cellan-Jones
"BA admits that a shortage of staff has caused this week's chaos at check-in"



SEE ALSO:
How did BA fly into such chaos?
24 Aug 04  |  Business
Strike averted after BA agreement
21 Aug 04  |  Business
Q&A: BA passenger rights
17 Aug 04  |  Business
Union members back BA strike bid
18 Aug 04  |  Business
BA chief complains of absenteeism
26 Mar 04  |  Business


RELATED INTERNET LINKS:
The BBC is not responsible for the content of external internet sites


PRODUCTS AND SERVICES

News Front Page | Africa | Americas | Asia-Pacific | Europe | Middle East | South Asia
UK | Business | Entertainment | Science/Nature | Technology | Health
Have Your Say | In Pictures | Week at a Glance | Country Profiles | In Depth | Programmes
AmericasAfricaEuropeMiddle EastSouth AsiaAsia Pacific