Skip to main contentAccess keys help

[an error occurred while processing this directive]
BBC News
watch One-Minute World News
Last Updated: Tuesday, 24 August, 2004, 11:40 GMT 12:40 UK
Q&A: BA passenger rights
British Airways planes
How would a strike affect BA passengers?
British Airways passengers face misery after the airline cancelled 30 flights because of staff shortages at Heathrow. BBC News Online explains what rights you have as an air passenger.

When I buy an airline seat, what rights do I have?

When an airline sells a seat it's only promising to take the passenger to a particular destination. There is no guarantee as to the time of arrival.

Cancellation or delay of a flight due to strike action would not mean BA becomes liable to pay compensation.

What advice are passengers being given?

BA says it did everything possible to get as many passengers away on aircraft as possible on Monday night. Passengers are being rebooked onto alternative flights.

The company advises travellers to check real time arrivals and departures before leaving for the airport.

What do BA say you can do?

The company says passengers have several options.

They can rebook for travel to the same BA destination at a later date - rebooking must take place by 6 September.

The ticket validity may be extended up to a maximum of three months.

Passengers can rebook to another BA destination, with any additional fare to be paid by the customer, if the ticket allows it.

Passengers are entitled to a full refund if the rebooking options are not satisfactory.

These options apply for customers on Monday and Tuesday who have been delayed by over two hours for short flights, and over four hours for long haul flights.

My ticket is non-changeable and non-refundable. Do I have the same rights as other passengers?

BA is still obliged to offer a refund or provide alternative travel arrangements to passengers who have bought restricted tickets.

However, passengers who have paid more for a fully flexible ticket would have more control over their plans and could change their reservation without penalties in advance of any strike dates.




SEE ALSO:
'New BA offer' in strike dispute
17 Aug 04  |  Business
BA strike to dent earnings
16 Aug 04  |  Business
BA workers approve holiday strike
16 Aug 04  |  Business


RELATED INTERNET LINKS:
The BBC is not responsible for the content of external internet sites


PRODUCTS AND SERVICES

News Front Page | Africa | Americas | Asia-Pacific | Europe | Middle East | South Asia
UK | Business | Entertainment | Science/Nature | Technology | Health
Have Your Say | In Pictures | Week at a Glance | Country Profiles | In Depth | Programmes
AmericasAfricaEuropeMiddle EastSouth AsiaAsia Pacific