Gaining by complaining
Shoppers are being urged to complain more - follow our guide to help you get justice when you buy.

Don't count on your card
To prevent fraud, banks often cancel overseas transactions, leaving customers like Simon Gompertz in the lurch.

Making a financial complaint
If you've been mis-sold, ripped off or just poorly treated by any financial services company you should complain. Knowing how to will help you get the right outcome.

When it comes to the crunch
Guaranteeing your no-claims discount doesn't necessarily mean your premiums won't go up.

Stars before your eyes
How do you decode the different ratings that holiday brochures give to hotels?

I want my money back!
Has your new suit fallen to pieces? Did the plumber bodge your repair? Our guide to consumer rights tells you what protection the law gives you.

Beware the cost of redemption
Paying off your mortgage might reveal some unexpected charges, like a fee to get your deeds back.

See you in cyber court!
People owed money will now be able to pursue their claims without leaving their armchairs.

Escaping the debt trap
Don't despair if you are being drowned by debt. There is always a way out and this guide should help you find it.

Small Claims Court
Nobody wants to go to court, but sometimes there's no other choice. Our guide tells you what to expect and how to win.