BBC World Service Management Board was re-shaped on 16 October 2000 with regional heads and professional heads in Marketing, New Media and Strategy and Public Affairs() joining the Board. The director of Regions post was closed.
 
Caroline Thomson left as deputy director on 31 July 2000 to become director, Public Policy at the BBC. She was succeeded by Nigel Chapman, formerly director, BBC Online, on 11 September 2000.
 
Chris Gill left as controller, Distribution and Technology on 20 October 2000 to become chief technology officer for BBC Technology. He was succeeded by Mike Cronk, formerly head of Transmission Services, on 20 November 2000.
 
Zdenka Krizman joined the Board as head of Europe on 8 January 2001.
 
Andrew Taussig, formerly director of Regions, retired on 31 December 2000 after 30 years' distinguished service with the BBC. Bob Jobbins retired on 4 May 2001 as director, English Networks and News, after nearly 30 years' outstanding service with the BBC. He was succeeded by Phil Harding, formerly controller, BBC Editorial Policy, on 11 June 2001.
 
Both Bob and Andrew contributed enormously to BBC World Service over many years and we are deeply grateful for their outstanding leadership and commitment.