 | | Having problems with your audio? | | How to find your programme in audio
The site now carries almost all BBC World Service programmes in audio. To find a programme look on the programmes page or site map. On both of these pages you will find a list of programme names.
- Click on the programme name and hit go. A page to your chosen programme will appear
- The programme pages include a summary of the programme's content and a speaker symbol with the words "Listen to the programme".
- Click on this link to hear the programme through your audio player.
Back to topGetting the audio player
To listen to streaming audio and programmes on BBC World Service you will need to have installed either the RealPlayer or Windows Media Player. You can download these players for free. Click here to download the free player and follow the instructions.
Once installed, click on any audio link on the BBC World Service site and you will be able to listen to any of our programmes or audio content.
Back to topHaving problems with your audio?
- "I can't hear the audio clip"
Has the file definitely loaded or is it still buffering? Is your player displaying the title of the clip. If not the file probably hasn't loaded.
If the title of the clip is displayed and the numbers in the bottom right hand corner of the player appear to be counting upwards then check that your speakers or headphones are plugged in.
Check the volume control on your speakers and your computer to see that they are not turned down or muted.
Still no joy! E-mail us and tell us which piece of audio you are having trouble with. Try to include information about the content and the URL of the page you found it on.
- "I can hear other audio but not this clip"
Is the audio you can hear on the BBC World Service site or another site? Check the other site to see what audio format they are providing. It may be that the audio format on their site is different.
If the audio format is the same, are you using a real audio player or another player? At present BBC World Service is only able to encode audio for real audio players. Microsoft media player is also capable of playing real audio files. If you are using a player other than these we can not guarantee that you will be able to listen to BBC World Service content.
- "I can't download BBC World Service audio"
Due to copyright issues BBC World Service audio can only be streamed over the internet and is not available in a downloadable form.
- "The programmes on the internet appear to be different to the radio "
BBC World Service broadcasts its European schedule of programmes through its website. Yahoo!Broadcast stream the Americas schedule. The schedules pages provide a full guide to what you can hear on the radio and online.
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