Over the years, many of us have been fortunate enough to be able to travel more and more. Whether we travel within our own country, to a neighbouring country or all the way to another continent, the experience can be just as exciting or even frightening. Charlene Gray works in the travel industry and she tells us what that involves.


As you listen to the programme, try to answer the following questions:

1. Where do you think Charlene works?
2. What type of job does Charlene do?
3. Which part of the job does Charlene find 'hair-raising'?

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Words and expressions from the programme

a briefing
a type of meeting at which the latest information is given or received

a shift
a set period of time when someone is at work

the floor of the airport
the main area where passengers arrive, also called 'the concourse' in American English

to check-in
at an airport, to present your airline ticket, passport and have your luggage weighed before it it put onto the airplane

an electric buggy
like a golf cart without a roof, it's used to take people around the airport rather than the golf course, and it is powered by batteries which are recharged by electricity each night

an enclosed area
surrounded by walls or a fence so that it's closed off from the outside

to have eyes in the back of your head
an expression which is about the need to see and be aware of what's going on all around you, in every direction

hair-raising
a situation that makes you nervous and may be dangerous or hazardous is 'hair-raising'

going abroad
travelling to a country that isn't your own

to be robbed of something
in this case, to lose a physical ability without having any control over the loss