 | | | Episode 179: Paying the bill | | Khalid: | I'd like to check out now please. | | Manager: | Certainly sir. Was everything satisfactory? | | Khalid: | Not really, no. You mixed up my booking, I ordered a vegetarian breakfast but was given steak and eggs, and the hot water in my shower didn't work in the mornings. | | Manager: | Yes, I know you had a few problems but really, the important thing is, would you say they were dealt with politely and efficiently? | | Khalid: | No, I would say they were dealt with completely unpolitely and non-efficiently, actually. I had to ask more than three times to have my shower fixed and the waiter was very rude when I asked him to change my food. | | Manager: | Well, can I offer you a further discount as compensation? Say, 15%? | | Khalid: | Oh... Thank you. |
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