Customer Service

We've all been there - a cold meal, a rude shop assistant or waiting ages to speak to someone at a call centre.

Customer service matters - and in a recession it matters even more according to some experts, as people are pickier about how they spend their hard-earned cash.

This summer it's predicted more people than ever will come on holiday to Wales because of the economy and the low pound. So it's vital our businesses create the right impression to keep them coming back year after year.

But how should businesses do that? How satisfied are customers in Wales? And do they complain enough?

A national customer satisfaction survey published today revealed utility companies, mobile phone networks and airlines made people's blood boil the most.

Tonight on Wales@Work we ask are Welsh companies putting the customer first?