Female, dark outfit: Five, ten, 15.
Male, suit and tie: My name is [Indistinct], I work as a General Manager in a hotel in London.
Literacy and numeracy skills are very important in all the areas and departments in the hotel industry.
Male, kitchen worker, blond hair: Maths is really vital in the kitchen because if you mis-multiply something then you're going to have the recipe, it's going to be wrong.
Today we are making the Pavlova.
The portion/yield for one times the recipe is forty, so I'm going to do three times the recipe and make 120.
Male, chef, dark hair, stubble: As a chef we use formulas all the time.
Take this chicken for instance, it's about two kilos.
At 200 degrees Celsius it's forty minutes per kilo, plus twenty minutes.
So that makes a hundred minutes.
Male, chef, tall chef hat: It is important to reach the proper temperature of the oven.
If this is too hot, we might burn the pastry or if this is too low, we might not cook the pastry properly.
Male, suit and tie: When working at the Reception good communications skills are essential.
You'll be talking to guests, you'll be communicating over the phone and you'll be also writing to clients.
Female, reception staff, long brown hair: This is one of the cards that we put in the guest room, it's just welcoming them back to the hotel.
It's hand written, it makes it a bit more personal for the guest.
It's a bit more welcoming, friendly.
Male, suit and tie: When running hotel as a business it's important that you get your numbers right so then you can make a profit at the end.
Male, grey suit and tie: It's not just about making the most amount of money overall but it's also about how much we make on average per room.
If we sold a hundred rooms and we made £20,000 for that night, the way we would calculate our average rate is we would divide that £20,000 by the hundred rooms and it would give us an average rate of £200 per room.
Male, suit and tie: I think in hotels in general and hospitality, the reading and writing comes through in every areas and every department where we work.
Quick tips for tutors
These resources cover some of the literacy and numeracy skills that may be needed to work in food, drink and hotels. They also signpost to further websites to find more information about this vocational area. All the resources can be cross-referenced to the national adult literacy or numeracy curriculum and will also be relevant for learners on functional skills courses.
Downloadable Worksheets
Entry 3 - Checking stock levels in drink
Exercise in calculating numbers to complete a stock check.
Entry 3 - Skills for food, drinks and hotels
Assess your skills for work-related tasks in food, drink and hotels by completing this chart.
Level 1 - Handling cash in food and drink
Exercise in cashing up at the end of a shift.
Level 1 - Food, drinks and hotels: Words in use
Exercise in using the correct food, drink and hotels words to complete sentences, and writing sentences using words in the appropriate context.
