This page offers help on our live multi-stream video player for the BBC Sport Website and is restricted to UK users only.

If you are experiencing difficulties with the service please look at the information below for guidance with the most common issues.

The live video is frequently interrupted by buffering

Viewing the video requires a broadband internet connection, and a speed of at least 1Mbps is required for the high-quality option.

While we have tried to ensure the live video coverage works for as many people as possible, some computers may struggle to display the video alongside the live updating text and statistics in the page.

This may lead to the video stuttering when the text or statistics animate in your browser.

If you are watching in high-quality reverting to the standard-quality video streams should help with this.

Why can't I see the high-quality video option?

You will need version 9.0.115.0 or above of Flash to play the live high-quality video streams. The latest version can be installed here:

This link will take you to a website outside bbc.co.uk. The BBC is not responsible for content or software downloaded from external sites.

Full system requirements for embedded video on the BBC Sport website can be found in our general help pages.

Why can't I see any live video?

Live video coverage of sporting events, such as Wimbledon and Formula 1, are only available to users inside the UK because of rights restrictions.

If you are inside the UK but cannot see the video, please follow the instructions in our general help pages.

Send us your feedback

If you would like to comment or have suggestions about this BBC service then you can contact us via the link below.

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