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How words can save lives

Negotiating a crisis and how words can save lives

Claudia meets Professor Elizabeth Stokoe author of 'Crisis Talk' whose research shows when preventing a suicide, that words really do matter and can save lives during a crisis. Through analysing real time recordings of actual conversations between people in crisis and police negotiators, new findings highlight what can work and what doesn't.

(Picture: Vector illustration of two profiles of women with speech bubbles inside their heads. Photo credit: JakeOlimb/Getty Images.)

Presenter: Claudia Hammond
Producer: Erika Wright

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26 minutes

Last on

Sun 11 Dec 202202:32GMT
BBC World Service except Americas and the Caribbean, Australasia, East Asia & South Asia

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  • Wed 7 Dec 202220:32GMT
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  • Sun 11 Dec 202202:32GMT
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