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Customer Service

This week Peter Day talks to Professor Ranjay Gulati of Harvard about his book Reorganise for Resilience, and suggests companies can grow their business even in these difficult economic times, by improved customer insight.

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25 minutes

Last on

Sun 11 Apr 201018:05GMT
BBC World Service Online

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30/03/2010

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  • Tue 6 Apr 201008:05GMT
    BBC World Service Online
  • Tue 6 Apr 201011:05GMT
    BBC World Service Online
  • Tue 6 Apr 201014:05GMT
    BBC World Service Online
  • Tue 6 Apr 201019:05GMT
    BBC World Service Online
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    BBC World Service Online
  • Sat 10 Apr 201022:05GMT
    BBC World Service Online
  • Sun 11 Apr 201018:05GMT
    BBC World Service Online

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