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Over to You: Privacy notice

Your trust is very important to us. This means the BBC is committed to protecting the privacy and security of your personal data. It is important that you read this notice so that you are aware of how and why we are using such personal data. This privacy notice describes how we collect and use personal data about you during and after your relationship with us, in accordance with data protection law.

Why are we doing this and how can you participate?

On Over to You, we hear your views, criticisms and praise for the BBC World Service’s programming.

Presenter Qasa Alom puts your questions and comments to the presenters and the programme makers. We also take listeners behind the scenes to give an in-depth look into how programmes and editorial decisions are made.

You can get in touch with the programme to leave your comments on BBC WS content via a BBC email, voicemail, X and Facebook.

For more information on how Facebook is processing your personal data, please refer to their Privacy Notice here, and X’s Privacy Notice here.

The programme producer will also be able to contact the audience via Facebook.

When you contribute to the BBC, we may use your contribution in our programmes or content, but we cannot promise to use everything that we receive. If we broadcast your contribution, this may include the programme being available online and/or on demand, and your contribution may be used again in a future broadcast. It may also include use on the BBC’s social media channels.

If we broadcast your contribution on-air, this may include the programme being available online and/or on demand, and your contribution may be used again in a future broadcast.

We may use your contribution for promotional purposes on the BBC’s social media sites.

For information in relation to how the BBC will process your personal data where you are providing contributions to our programmes, please see our Privacy Notice for Contributors here.

What personal data will BBC collect and how will we use it?

The BBC will collect and process the following personal data about you:

  • Name
  • Location
  • Your comment or opinion

Lawful basis for processing your personal data

The legal basis on which the BBC processes your personal data is the performance of its public task. The BBC’s role is to act in the public interest and to serve all audiences with content which informs, educates, and entertains. This is consistent with the BBC’s wider public purposes under its Royal Charter which includes reflecting, representing, and serving the diverse communities of all of the United Kingdom’s nations and regions and providing specialist educational content to help support learning for children and teenagers across the United Kingdom.

Sharing your personal data

The BBC works with our approved third-party providers who help us to provide some of our services. These partners only use your personal data on behalf of the BBC and not independently of the BBC.

We may share personal data with a third party where required or permitted by law.

Retaining your personal data

The BBC will retain your personal data for three (3) months after your submission.

Your personal data will be stored in the UK and the EEA.

If your data is processed outside the UK and the EEA, the BBC will ensure that it is protected to the same standards as if it were being processed within the UK and EEA.

Your rights and more information

You have rights under data protection law:

  • You can requestacopy of the personal data BBC stores about you.

  • You have the right to request that we rectify any inaccurate or incomplete personal data that we hold about you.

  • You have the right to ask for the personal data we collect about you to be deleted, however there are limitations and exceptions to this right which may entitle the BBC to refuse your request.

  • In certain circumstances, you have the right to restrict the processing of your personal data or to object to the processing of your personal data.

  • You have the right to ask that we transfer the personal data to you or to another organisation, in certain circumstances.

You can contact our Data Protection Officer if you have questions or you wish to find out more details about your rights, please visit the BBC’s Privacy and Cookies Policy at http://www.bbc.co.uk/privacy.

If you have a concern about the way the BBC has handled your personal data, you can raise your concern with the supervisory authority in the UK, the Information Commissioner’s Office (ICO) https://ico.org.uk/.

Updating this privacy notice

We will revise the privacy notice if there are significant changes to how we use your personal data.