Assignment Instructions

Task 1

Case Study

Begin by reading the following Case Study.

Lisa Roberts thought she had all the key skills to go places in the world of leisure and tourism - but had she? Lisa was given the opportunity to find out just what it was like to work for one of the UK's leading hotel chains. Lisa had to book rooms, check out venues and work out charges. She soon realised why key skills are important and that she must develop them in order to do well in a career.

In the following assignment you will be asked to carry out tasks similar to those that Lisa had to for the Marriott hotel.

1. When you have watched the video of the programme split into groups to discuss how you think Lisa coped with working in the Marriott Hotel.

Remember in order to fulfil the criteria you will need to really think about what you are going to say. It might be a good idea to make notes about some of the points you want to raise. Really listen to what others have to say and don't be afraid to question other's opinions. After you have finished talking write down what you talked about, summarising all the main points.

Task 2

The second part of this assignment is to give a short talk (5 minutes) about a local hotel.

Remember in order to fulfil the criteria you will need to do the following:

• Decide which aspects of the hotel you wish to promote
• Research the hotel thoroughly. You could do this by referring to the Contenders programme for some ideas and by using some of the notes that you made after the group discussion. You will need to include images and also some extra research. For example, is the hotel part of a chain, or is it still a family run business?
• You could carry out a survey of students asking them what they think makes a good hotel.find out if they have ever visited the local hotel and, if so, what they might think is good about it. You could contact the Manager of the hotel and see if he or she is willing to give you an interview.
• Extra research might be found in the hotel's promotional material. You might be able to use the internet and see if you can find even more numerical information about how many people visit your town/city and why? You might also find extra information on a CD ROM.
• If you have the time and would like to extend your ICT usage the talk gives you an excellent opportunity to do so.

You can use your research to print handouts for your audience, it might be useful to give some of your audience material that has been printed up as a table or refer to data in a spreadsheet. You might want to gain some feed back from your audience by printing a questionnaire - or you might like to use Power Point.

Task 3

When you have given your presentation, think about how it went. Did you get the message across? Did you grab the attention of your audience? Did you have too much/too little material? Write this up in the style of a learning log and add the information to your portfolio. (You'll find information on learning logs on the Key Skills website)

What your teachers will be looking for

Your teachers will be looking for evidence that you have hit all the criteria necessary for the Key Skills noted in the assignment.

• You need to show that you can listen and respond to what is being said by the others in the group, summarise what had been said and add to the discussion
• You need to show that you can keep the conversation going if everyone goes quiet
• Prepare your talk thoroughly, structure it well and use cue cards to prompt you
• Don't forget to ask if your audience understands what you are trying to say

Remember your teacher's will need evidence of you giving your talk and may film or record you. You can also provide witness statements from your audience which must include the name, date, signature, contact details and details of where and when the talk took place.

Number

You need to

• Use research material that has graphs, direct measurements or observations and that you have found and used this material all by yourself
• Always note down where you found the material, how you made your choices and put copies of the research material into your folder
• When you carry out the calculations necessary to give your talk make sure you note these down. For example you might have found out how many people use the hotel, if they return, you might also work out some sets of charges
• Perhaps you could enter all your data into a spreadsheet, or use a simple formula in order to predict what the hotel turnover would be if all the rooms were occupied for a week
• Your teachers will be looking for all this evidence and for notes of how you checked your methods, corrected any errors and made sure that the results made sense.

ICT

You need to

• Make sure that are aware of all the safety issues when using computers and make a note of them
• Know how to minimise the risks from viruses
• Be aware of copyright restrictions: so in the case of this assignment if you are going to use an image from the web make sure you credit where it is from
• See evidence of use of tables and spreadsheets

Assessor Notes

As an assessor you will need to make sure that you make sufficient notes during the observed performance to cover all the Key Skills requirements. If you have an opportunity to video the presentations this can then act as the evidence.

The students can demonstrate their ICT skills within this assignment and printouts of their research will provide useful evidence.