Video Nation

Not everyone's cut out to be a Samaritan, but Alison from Herefordshire finds it hugely rewarding.

Alison Fawcett

She's part of a large national team of volunteers, who're ready to talk to anyone in distress 24 hours a day, 365 days a year.

She has enormous compassion for callers who she describes as ordinary folk, who just happen to be going through a tough time.

She digs deep into her own experiences to tell us why she became a Samaritan.

If you need to talk to someone or if you're interested in becoming a volunteer, you can contact the Samaritans by ringing 08457909090, or by email jo@samaritans.org