BBC Gloucestershire has put together the following list of telephone numbers that may be of use during the flood crisis.
This is not a comprehensive list but is being updated regularly. The situation is changing all the time - please listen to BBC Radio Gloucestershire for minute-by-minute updates on the flood crisis and the water and power supply around the county - click on the Listen Live link on this page or tune in on:
104.7 FM and 1413 AM
95 FM Stroud and 95.8 FM in Cirencester
FOR VULNERABLE PEOPLE (eg in urgent need of water delivery or other support)
- Gloucestershire County Council - 0800 954 8966
(out of office hours and for emergencies – Social Care Emergency Duty Team - 01452 614758
- Rotary Helpline - elderly or infirm needing water - 0797 280 6726
- Red Cross Helpline - food parcels, water, hygiene packs - 0844 391 1048
- Gloucester City Council Homeless Team - 01452 396345
HEALTH
- Public Health Infoline 01386 565 143
- NHS Direct 0845 4647 - you can also find special medical advice for the current emergency on the NHS Direct website at www.nhsdirect.nhs.uk and guidance from the Health Protection Agency on keeping health risks to a minimum at www.hpa.org.uk/flooding
WATER
- To report empty or damaged bowsers 0800 032 014
If you see anyone vandalising a bowser or abusing a bowser - ie taking more than a fair share of water from it - please report to Gloucestershire Police on 0800 092 0410 - SEVERN TRENT WATER
- For bottled water drop points and general information 0800 100 300
- 24-hour customer service line 0800 783 4444 (IGNORE the message directing you to a recorded message line 0800 100300 and hold on the line to speak to an advisor)
- Bowser Hotline 08456 022 055
- To report tags taken off bowsers to police 0845 090 1234 (if tag is removed do not use water) - Bottled water distribution
- Gloucester Keith Birtles 01452 396400
- Tewkesbury David Steel 01684 295010
- Cheltenham Jane Griffiths 01242 774944
ELECTRICITY
- Central Networks 0800 328 1111
VOLUNTARY AND DONATIONS
- Gloucestershire Flood Relief Fund
Sort code 40-22-09
Account number 82191385
Cheques payable to: Gloucestershire Flood Relief Fund
HOW TO MAKE A DONATION
= over the counter at any UK branch of HSBC, C&G or the Chelsea Building Society - cheques should be made payable to: Gloucestershire Flood Relief Fund
= by internet or phone banking - the sort code is 40-22-09, account number 82191385
- Severn Trent Transport & Driver Volunteer Line
If you are willing to drive or provide transport to help Severn Trent deliver water supplies around Gloucestershire please call their volunteer line on 07824 432316
- British Red Cross for volunteers 0844 391 1048 e-mail: floodinghelpline@redcross.org.uk
The British Red Cross has set up a helpline to co-ordinate offers of accommodation and practical help. Volunteers at a Red Cross centre in Bristol will direct assistance to those in greatest need. They are also ready to take calls from people requiring help.
- British Red Cross Flood Appeal
You can give in any of the following ways
= Make a secure online donation by credit or debit card at www.redcross.org.uk - see link at top right hand side of this page
= Text FLOODS and the amount you would like to donate to 64483 to make a donation via your Paypal account e.g. 'FLOODS 10' to donate £10
= Give over the phone by calling 0845 054 7200
= Visit your local Red Cross shop
= Send cheques, made payable to British Red Cross National Floods Appeal to:
British Red Cross National Floods Appeal, Freepost RLSA-XLXK-SXKZ, London
EC2Y 9AL
- Gloucester City Volunteer Co-ordinator 01452 39616
Have enough volunteers for now but please advise of care homes which need
water as they have volunteers who can get to them.
- Cheltenham Volunteer Bureau - looking for volunteers to help man the water distribution drop points in Cheltenham. Call 01242 257727 or email enquiries@volunteeringcheltenham.org.uk
- Furniture Recycling Project - if you have furniture to donate to help flood victims call 01452 302303
- RSPCA Appeal - The RSPCA has launched an urgent appeal to help its flood rescue work - a third of all its field staff are involved in what it is classing as a national emergency. To donate call 08707 540 540 or visit www.rspca.org.uk (link on right of this page)
- RSPCA Emergency Helpline- if you need water for livestock or animals 08705 555999
FIRE SERVICE
- Operation Community Care for pumping, assistance and other flood-related advice 01452 729340
GLOUCESTERSHIRE POLICE
To report non-life-threatening flood related incidents cal 0800 092 0410 (and not 0845 090 1234, the usual police number. Please ONLY call 999 in an emergency so that those in life-threatening situations can receive access to services as fast as possible).
TRAVEL & TRANSPORT
Highways Agency Information Line: 08457 504030
Gloucestershire Highways Department - for road closures or to report flood damage to roads 08000 514514
National Rail Enquiries 08457 48 49 50
Buses: Stagecoach 01242 575 606
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Other contact numbers
SAMARITANS 08457 909090
ENVIRONMENT AGENCY FLOODLINE 0845 988 1188
GLOUCESTERSHIRE HOSPITALS cancelled appointments 0800 0193368
NHS Direct - 0845 4647
DENTAL TREATMENT - if you need emergency dental treatment call 01452 318858
NATIONAL FARMERS UNION - 01392 627 400
NEED A REPUTABLE PLUMBER? Visit the website of The Institute of Plumbing and Heating Engineering (www.iphe.org.uk) and click on "Find a Plumber", or call 01708 472791
