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Archives for February 2011

Are you a label conscious shopper?

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A&M CSD|13:01 UK time, Thursday, 10 February 2011

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Supermarket fruit display

Like many first time parents when my son was born I started buying organic food for him. Pretty much everything that passed his lips for the first 18 months was homemade from organic ingredients (even to the extent of taking organic Weetabix to America for him!). Unsurprisingly, now I'm on child number three I'm a lot more relaxed but I still buy organic meat and dairy products. However, like many working parents with young children I don't have time to shop at farmers' markets or small specialist shops so I do my weekly shop at the supermarket . Again, like many people I know, I try to be "green" and ethical so I usually choose the product with the Fairtrade mark on it or the FSC certified toilet paper.

But working on this series has made me realise just how little I knew about labels and what they actually mean. For example, I never knew that there are no rules on what dishes restaurants and caterers can call organic. Or that some economists have argued that Starbucks has done more for coffee growers than the Fairtrade mark. Like many people I didn't realise that Freedom Food meat and poultry is not necessarily free-range (although some of it is).

So, how has what I've learnt changed my behaviour? Well, I still buy organic dairy products and Fairtrade goods but I'm definitely less evangelical about what Fairtrade actually means.

I've also started buying some Freedom Food free-range products because I now know that the large premium you pay for organic food isn't all about animal welfare. While I still believe in the principles of organic farming I now feel able to sometimes choose the cheaper option of Freedom Food free-range confident that its welfare standards are significantly better than the minimum legal requirements.

But the biggest change is that while I still think it's sometimes worth choosing products with ethical labels, I'm a lot less smug about the difference my choice is making. Many of those I interviewed argued that the most effective way of making sure products meet environmental or ethical standards is through regulation. And as one of the co-authors of DEFRA's report into environmental labels told me, you can't rely on labels to save the planet.

Sharmini Selvarajah is a reporter on You and Yours

Winifred meets online clothes retailer Johnnie Boden

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Winifred Robinson|11:17 UK time, Wednesday, 9 February 2011

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Johnnie Boden and his dog Sprout

When it comes to influential British design, Johnnie Boden ranks alongside the late Laura Ashley - both began by scribbling ideas for a few items at the kitchen table, both have left scarcely a middle class home untouched by their tastes. Vintage floral prints, once very Laura Ashley, are now very Johnnie B.

The You and Yours team bid to interview Johnnie Boden months ago and then finally a week ago, a date with Johnnie was fixed to meet at Boden HQ in West London, 9am sharp. We were warned he had only a brief window of 20 minutes and if we missed it, that would be that.

It's easy to mock Boden and people often do usually because of the daft little jokes that crop up all over the catalogues, sometimes in the labels on the clothes as well as online. Models in the catalogues provide answers to whimsical questions including 'What gets your knickers in a twist?' and 'What's the biggest fib you've ever told?' The front cover of the new spring offering is entitled '696 new reasons to be gruntled'. The company headquarters, a giant hangar of a place endeavours to continue the spirit of fun. It sports a picture of a Jack Russell in sunglasses and a big sign: 'Boden: ugly building beautiful clothes'.

We arrived 30 minutes early. The PR Josie took us to wait in a room where the new collection was displayed. She told us she's always worked in fashion and couldn't resist showing the items off; there were silky shift dresses in muted colours, some of the more obvious Boden signature bright vintage-style prints, and bold necklaces, with huge silver baubles suspended on silken, coffee-colours strings.

The man himself walked out to greet us as we emerged from the lift. Johnnie Boden is tall and slim but not skinny, with ruffed up auburn hair and an even-featured, open, pleasant face. He's posh - Eton and Oxford - and very friendly and polite if a little shy - there's quite a bit of looking down to start with. When the interview began, he hunched over the microphone to answer my questions and began with his eyes shut like someone who is thinking really hard. I stopped after about two minutes to check if he was comfortable and he assured me he was, just concentrating 'because I sometimes put my foot in it, make remarks that journalists seize on, and get myself into all sorts of bother'.

There's no point recapping the full interview here, you can listen online. It's an astonishing story of how someone with no fashion training or experience decided to start designing and selling clothes by mail order and ended up dressing Middle England. Boden has now moved into the USA and Germany. France will be next. His range for women, men, children, young teenagers and most recently, expectant mums, seems to go down a storm everywhere he tries. 'We spend a lot of time planning for failure, each time we try something new,' he told me, 'but it just hasn't happened yet'.

Just one more confidence to impart; it may have compromised impartiality but I wore a Boden frock - a green number printed with purple and pink roses that my husband bought for me for Christmas. It was my personal charm offensive. He didn't mention it until the interview was done and then as he left us muttered, eyes lowered, not at all flirtatious but just like the wholesome family man of the Boden catalogue dream: 'You look great by the way'.

Reader, I liked him. As the kids say today: 'What's not to like?'

Winifred Robinson presents You and Yours on BBC Radio 4

The Wrexham and Shropshire Railway Closure

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Andrew Smith|11:23 UK time, Tuesday, 1 February 2011

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Picture of a disused railway track

We receive so many complaints about poor customer service here on You and Yours, it's quite something to hear customers enthusing about a company and its products and services. it's even more of a surprise when the praise is directed at a rail service. Yet that's exactly what happened when we spoke to passengers taking one of the last trains on the Wrexham and Shropshire Railway.The company, which operated from north Wales to London, boasts a customer satisfaction rating of 99 per cent and we heard from passengers who were prepared to have slightly longer journeys and pay somewhat higher fares just to travel on a service which felt personal.


Unfortunately Wrexham and Shropshire went out of business last week leaving cynics wondering whether that high level of customer service and its unprofitability might be connected.

A question for Wrexham and Shropshire's boss Adrian Shooter. Many a business leader faced with such bad news, would have hidden behind a written statement but he rearranged his diary to come live on You and Yours to explain publicly what went wrong.

What he told us was an interesting insight into rail privatisation and the subsequent benefits of competition. As part of the Virgin Trains franchise, Shooter's trains were not allowed to stop at Wolverhampton. Had they been able to do so, who knows, they might have allowed Wrexham and Shropshire to turn a profit. Two years and £13-million later, the service has been forced to close.

Those who have already bought tickets can use them on Arriva Trains Wales, London Midland, Virgin and Chiltern. Is it too much to hope travellers might receive an equally warm welcome to the one they'd been hoping for when they booked? Let us know your thoughts on the current state of the rail network.

Andrew Smith is the Editor of You and Yours, In Touch, Fact the Facts and The Media Show on BBC Radio 4.

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