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BT iPlayer Homehub issues

Darren Waters
27 May 08, 08:25 GMT

BT technical staff are looking into a number of problems some of its broadband customers are having using the streaming version of the BBC's iPlayer with the company's HomeHub router.

A number of online forums, including BT's own, feature complaints from users that the HomeHub router re-boots when the iPlayer is streaming video.

I can wholeheartedly sympathise because I have had this issue for more than a month.

The HomeHub is a modem/router built for BT by Thomson - and is required if customers are using the firm's PVR/IPTV system, BT Vision.

A number of people have reported issues with the HomeHub since it was launched.

On the BT Forums Mark Wilkin, support community co-ordinator, asks customers with problems to leave the following information:

Home Hub Firmware Version
Operating System (e.g. Windows XP, Mac OS X Leopard 10.5 etc)
Browser Software (Opera, I.E. 7, Firefox 2.0.0.12 etc)
The URL or name of the iPlayer content you're having problems viewing and when during the recording the problems happen.
Time the issue occurs
Broadband Speed
Location (Exchange if you know it)

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This is dot.life - a blog about technology from BBC News.

Rory Cellan-Jones is the BBC's technology correspondent.
Maggie Shiels is the BBC's tech reporter based in Silicon Valley.