 The flight simulator did not have automatic doors |
A woman dialled 999 from a flight simulator after thinking she was trapped inside the machine. Police received the emergency call from Deborah Jones who was in the machine at Hollywood Bowl in Cardiff Bay with her seven-year-old daughter.
Fire crews and police were on route to the attraction but she managed to free herself before they arrived.
Management said the simulator door was not automatic and needed to be opened manually by the person inside.
Ms Jones began to panic after she could not open the door of the machine.
She raised the alarm after trying for10 minutes to open the door by pushing a handle on the top of the exit.
Police, fire crews and ambulance staff turned up at the Atlantic Wharf leisure complex following the call.
But Ms Jones and her daughter finally managed to get out of the simulator before the emergency services arrived by pushing the bottom of the door with her foot.
"It was pretty frightening especially as my daughter had started to panic and was crying hysterically," said Ms Jones.
"I didn't know what to do, there was no signs to tell me how to get out.
"In the end, I was so worried that I phoned the police to tell them.
"Staff laughed at me when we got out but it wasn't funny at the time.
"My daughter was really upset and it took ages to calm her down.
"I won't be going on one of those rides again and neither will my daughter," she added.
Police and the fire service confirmed that their crews members had also been dispatched to the scene, but said the incident was over before they arrived.
Carl Simons, manager at the Hollywood Bowl said: "I think there was a bit of confusion from the people inside the simulator.
"I think they thought that the door would open automatically.
"But the door, which is a very light door, needs to be pushed open when the ride is finished.
"We were all a bit miffed when the fire service turned up.
"Its been here for 10 months and is by far the most popular ride we have got," he added.