Skip to main contentAccess keys help

[an error occurred while processing this directive]
BBC News
watch One-Minute World News
Last Updated: Friday, 17 October, 2003, 09:33 GMT 10:33 UK
Workers 'shock' at HSBC cuts
Front of HSBC bank
The work will switch work to China, India and Malysia

HSBC workers at a south Wales service centre have said they are 'devastated' over its plans to cut 130 jobs and move them to Asia.

As part of a UK wide plan to export 4,000 customer service jobs from the UK, Swansea Enterprise Park complex is one of four in Britain which will be affected.

One worker said she was shocked at the decision: "We have been told not to speak to anyone but I can tell you we are devastated," she said.

"HSBC likes to claim it is the world's bank, but people feel betrayed that it is exporting jobs to India."

Many workers arriving at the centre said they were under strict instructions not to speak to the press but revealed widespread anger at the decision.

Another woman said: "You can imagine how people feel. We've all got mortgages and families so this is very bad news.
The feeling now is that if they don't lose their jobs this time it will go abroad at some time in the future
Swansea worker

"Everybody here thought that jobs were secure.

"The feeling now is that if they don't lose their jobs this time it will go abroad at some time in the future, morale is low," she added.

Others, however, felt their jobs would not be among those being lost.

Kelly Davies said: "I'm fine about it. I do not feel my job is at risk."

Kate Hall, 20, a customer services representative, said: "I don't feel this affects me but we are being given strict instructions not to speak to the press."

HSBC has confirmed that the work will be transferred to China, India and Malaysia by the end of 2005.

Jobs will also be lost from sites in Birmingham, Sheffield and Brentwood.

Bank workers' union Unifi has accused the bank of putting "profits before people", and said it would consider taking industrial action to fight the plans.


WATCH AND LISTEN
The BBC's Juliet Dunlop
"HSBC says the job cuts are down to the tough economic conditions in the UK"



SEE ALSO:
Anger as HSBC cuts 4,000 UK jobs
17 Oct 03  |  Business
HSBC to cut 1,400 jobs in UK
02 Jul 03  |  Business
Union's anger at BT's India plan
09 Sep 03  |  West Midlands
HSBC eyes expansion in India
12 Aug 03  |  Business
Expansion lifts HSBC profits
04 Aug 03  |  Business
HSBC rebels lose pay battle
30 May 03  |  Business


RELATED INTERNET LINKS:
The BBC is not responsible for the content of external internet sites


PRODUCTS AND SERVICES

News Front Page | Africa | Americas | Asia-Pacific | Europe | Middle East | South Asia
UK | Business | Entertainment | Science/Nature | Technology | Health
Have Your Say | In Pictures | Week at a Glance | Country Profiles | In Depth | Programmes
AmericasAfricaEuropeMiddle EastSouth AsiaAsia Pacific