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Thursday, 20 June, 2002, 08:16 GMT 09:16 UK
Patients quizzed on hospital treatment
Wrexham Maelor Hospital
Wrexham Maelor Hospital will be monitored
Hospital patients are being urged to get involved in a new scheme to highlight the best and worst parts of the NHS in north Wales.

Clwyd Community Health Council(CCHC) want to hear from Flintshire residents who are attending the Wrexham Maelor Hospital for treatment to test whether services can be improved.


All the information given by a patient is strictly confidential

Eileen Partridge, Chairwoman of CCHC

Spokeswoman for the health watchdog Gail Roberts explained what was behind the initiative: "The Wrexham Maelor Trust were asked about the scheme and they wanted to get involved.

"Patient and public involvement is very much the buzz word of the day."

The Mystery Patient Project - the first of its kind in Wales - was developed after being piloted in other areas of Britain.

Eileen Partridge, Chairwoman of CCHC, added: "All the information given by a patient is strictly confidential.


I hope we'll make a difference and it will be a catalyst for change

Gail Roberts

"Only the community health council will have details of people who are mystery patients and all the forms that patients complete will be sent direct to them."

More than 300 people are needed to complete the initiative and the findings will be reported back to the Maelor's Trust board.

Ms Roberts says they will be looking at all aspects of hospital life: "We're looking at the attitudes of the people that patients come into contact with, how they felt - were they listened to, was it clean and did somebody help you to eat if you needed help."

The questionnaires are expected to take up to 12 months to collate and the trust will be informed of the findings.

Ms Roberts added: "I hope we'll make a difference and it will be a catalyst for change."


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