All police forces are to have a customers charter telling people what kind of service they can expect. The proposed commitments are that people should:Be and feel safer in their homes and community Be treated better as victims of or witnesses to crimes, and have greater confidence that if they are a victim, the offender will be caught and brought to justice Receive a much better service when they contact the police; be confident about getting help quickly in an emergency and receive a better service from the police and other agencies in dealing with calls about important but non-emergency issues Be clear about the level of service they can expect from their local police, understand that the police cannot do everything themselves, but know what to do if the standard of service they receive does not come up to scratch Be clear about the roles which the police and other partners play in tackling anti-social behaviour and crime in communities and how they can be held to account - but also have the opportunity to have a real say in how their local communities are policed with the confidence that their views will be listened to and acted upon Know who their local police officer, community support officer and wardens are - and who is in charge locally - and how they can be contacted; and receive regular and relevant information about what is being done to tackle crime and keep their community safe Have confidence that the police, local authorities and other agencies are working on their behalf in keeping their communities safe and be aware of and be satisfied with their overall performance in doing so - but also know the part they can play in keeping themselves, their families and their communities safe - and be encouraged to take action and responsibility themselves Be treated professionally, fairly, politely and with respect and integrity by the police - and know how to complain if this is not the case Be satisfied that taxpayers' money is being spent on the issues of most direct relevance to their safety and well-being; and Be confident that the government is providing support in terms of resources, powers, equipment and ensuring the overall effectiveness of policing - and that it is driving a reduction in bureaucracy.
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