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Liz Osbourne of Childline NI
We want to be open seven days a week
 real 28k

Tuesday, 8 August, 2000, 05:34 GMT 06:34 UK
NI Childline 'in need of funds'

Local childline office only open four days a week
The Northern Ireland branch of the children's charity Childline has said it needs more funds to operate its local service.

Last week BBC journalists revealed that they had phoned the charity's UK national helpline 30 times over a two week period but only once got through to a counsellor.

Since last December, when the charity opened its first Northern Ireland office in Belfast, it said it was able to answer 80% of the average 4,000 calls a week from children in distress.

But it said it could currently only afford to man its office four days a week.

During periods when the Belfast office is closed, children from Northern Ireland have to compete with children from all over the UK to get through to the charity's London switchboard.

'Train counsellors'

The charity has admitted that nationally it is answering just one in five calls.

Liz Osbourne
Childline NI counselling manager Liz Osbourne
If the lines are busy, an answerphone message tells children to keep redialling.

The Northern Ireland regional office has said it has already exceeded expectations by counselling more than 2,000 children and opening four days a week.

But it realises it needs to expand the local service.

Counselling manager at the Northern Ireland office Liz Osbourne told the BBC: "Here in Northern Ireland since we opened, we are making a bigger impact locally, but bases in England are struggling to cope.

"We are trying to better develop our services. We hope soon to be able to open for a fifth day a week and by this time next year we hope to be able to open seven days a week.

"But we need people to understand that it takes time to train counsellors, but of course finance is behind it all."

Ms Osbourne said that the most common problem children calling the Northern Ireland line were suffering from was bullying.

Physical and sexual abuse was the next common problem.

She said that many children who phoned were concerned about their relationships with friends or about parents' divorces or separations.

Childline is 90% funded by donations and 10% funded by the government.

The Childline number is 0800 1111

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See also:

04 Mar 00 | Northern Ireland
Stepping out for charity
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