Mr Massie regularly travels between Liverpool and London

Bert Massie asked a Network Rail (NR) staff member for help at London's Euston station, having arrived in good time to catch a train to Liverpool.

He was told there was not enough staff and by the time he found someone to help, the train had already left.

Virgin Trains and NR have opened an inquiry into the incident.

Mr Massie said he was told to phone the Euston office for assistance.

He said he phoned three times, and on the final time he was told that staff had done all they could and if he had missed the train it was "just one of those things" and he should get the next one.

We are very concerned at this reported incident Virgin Trains

"He then said 'I have other customers' and put the phone down," Mr Massie said.

"Network Rail normally look after me very well when I travel through Euston but on this occasion it was not their proudest day."

A Virgin spokesman said: "We are very concerned at this reported incident.

"It is our policy to ensure that people with special needs enjoy full and ready access to our services."

An NR spokeswoman said: "We are concerned by these allegations. We are yet to receive any official notification or complaint from Mr Massie about the incident, but we have, of course, launched a full investigation.

"We are committed to making our stations as accessible as possible to all our passengers, whatever their needs."