Many passengers still ignore whether they are entitled to compensation

It took him four days to find out that his bags would still be shipped to Switzerland by lorry - despite the fact that he is already back from his trip.

I was due to fly to Geneva, Switzerland, on Tuesday last week but the flight was cancelled because of the weather, so I eventually flew late Wednesday morning.

When we arrived, some people's baggage arrived and others' didn't. There was no explanation as to what had actually happened.

We were just given a form with a reference number on, and then we had to leave.

I kept trying to phone up a Swiss company on the form that we'd been given, and after a while I tried British Airways, but I didn't get through to them before Saturday - the line was constantly engaged.

That was when they told me that the luggage still hadn't left Heathrow.

But when I came back on Sunday, they told me that apparently they're sending the luggage out to Geneva by lorry, even though I was there in London.

It has to come back by lorry, too, hence they can't tell me when I'm going to get it.

While I was in Switzerland I tried not to buy too much because I didn't know what the compensation was.

I bought essential things for work because I didn't know what I should buy and if I was going to be covered.

They still haven't told me when I'll get my luggage back, not even approximately. I have written to the BA customer relations department, but they haven't replied.

I will probably fly BA again because they fly to destinations I go to, so you are almost forced, to some extent.

But you want to make sure you take your luggage on board rather than check it in.