Ms Lazenby needs to be carried up the steps to the platform

Multiple Sclerosis sufferer Beverley Lazenby, 45, is cared for by her parents who carry her up a long flight of steps to the platform at Edenbridge.

She said she was unable to be spontaneous when making trips because she had to call for assistance at the station 24 hours in advance.

Rail operator Govia said it would be installing a customer help point.

Ms Lazenby added: "They don't seem to bother because they think money's more important."

Govia added that it had put in place a �3m three-year project to improve access at its stations in Kent and East Sussex since taking control of trains in the region in April.

Natalie Salmon, from the Disability Rights Commission, said: "Disabled people are missing out on really simple things like visiting friends, attending weddings, going to family functions, because transport isn't accessible to them."