Tenant inspectors say Hull's council housing needs a makeover

The tenant-led inspection in March found the service fell well short of the best nationally.

The team worked alongside housing quality professionals and reported back to the city council.

A council spokesman said a joint action plan had already been set up to tackle changes in the key areas.

Hull is believed to be the first major city to commission a tenant-led inspection of its housing services.

Major step

City councillor Steven Bayes said the service needed the tenants to help it improve.

"The idea of having tenants inspect us is a major step in building a service which meets the customer needs," he said.

"These findings come from people who live on our estates, are proud of their homes and neighbourhoods and want to work with the council in making things better."

Paul Reynolds from the Hull United Residents and Tenants Federation said the inspection should be the start of ongoing initiatives.

"Tenant inspection has highlighted several weaknesses in housing services. The council can now make plans for improvement," he said.

Each inspector was paired up with a consultant to help them produce a report.